L3 Infrastructure Engineer

We're looking for a highly skilled L3 Infrastructure Engineer to join our team. This isn't just a server, network, or virtualization role; it's a dynamic position for a seasoned professional who can handle all three. You will be a top-tier escalation point for complex issues, driving solutions from root cause analysis to final resolution. If you have deep expertise in Microsoft/Linux Server, VMware, and a range of networking technologies, and you thrive in a fast-paced environment, we want to hear from you.
Responsibilities
As a senior engineer, you'll be the backbone of our critical infrastructure. You'll tackle our toughest challenges and ensure our systems are resilient, secure, and performant. Your responsibilities will include:
- Serving as a senior escalation point for complex infrastructure issues across our server, virtualization, and network environments.
- Leading troubleshooting and resolution for high-severity incidents, ensuring rapid service restoration and minimal downtime.
- Managing and optimizing our diverse infrastructure, including:
- Microsoft Windows Server: Providing advanced administration and troubleshooting for Active Directory, DNS, DHCP, and Group Policy.
- VMware: Maintaining and enhancing our vSphere, ESXi, and vCenter platforms for high availability and performance.
- Networking: Configuring, managing, and troubleshooting devices from Fortinet (FortiGate, FortiManager, FortiAnalyzer) and Cisco (Meraki, legacy routing/switching).
- Conducting in-depth root cause analysis (RCA) and developing comprehensive post-incident reports.
- Collaborating with cross-functional teams to design and implement proactive solutions, upgrades, and migrations.
- Creating and maintaining robust documentation, including runbooks and knowledge base articles.
- Mentoring and providing knowledge transfer to L1 and L2 support teams.
Qualifications
We're seeking a candidate with a strong background and a passion for technology. The ideal candidate will have:
- 10+ years of experience in IT infrastructure roles with a strong focus on servers, virtualization, and networking.
- Advanced expertise in Linux and Windows Server ).
- Deep knowledge of VMware vSphere/ESXi/vCenter.
- Extensive hands-on experience with Fortinet and Cisco networking devices.
- A solid understanding of network protocols (TCP/IP, VLANs, VPN, routing, switching, firewall rules).
- Proven ability to lead Major Incidents (P1/MIM) under pressure.
- Strong communication, leadership, and problem-solving skills.
Highly Desirable Skills:
- Experience with Linux administration (Red Hat, CentOS, Ubuntu).
- Familiarity with ITIL processes (Incident, Problem, and Change Management).
- Certifications such as VMware VCP, Fortinet NSE, CCNP, or Microsoft MCSE/MCSA.
- Experience with hybrid cloud environments (Azure, AWS).
- Exposure to monitoring and automation tools (e.g., ScienceLogic, ServiceNow, SolarWinds).
Why Join us?
We offer a challenging yet rewarding environment where you can truly make an impact. We're committed to your professional growth and offer:
- The opportunity to work with cutting-edge technologies and critical infrastructure.
- A collaborative and supportive team environment.
- Competitive compensation and benefits.
- Opportunities for professional development, including training and certifications.
Must be:
- Must have a noise free environment to work remotely
- Have a high-powered machine to use. Virtual Desktop will be provided by Client
- 2 months probationary period

---