
Quality Analyst BPO/BPM
1 week ago
Quality Analyst BPO/BPM (Chat, Email & Voice Process)
Experience - 1-2 Years
Location - Gurugram
Salary - 30000 per month only
Shift Timings - Rotational shift (6 days working)
Key Responsibilities:
Monitor & evaluate customer interactions for quality and compliance.
Provide feedback & coaching to improve agent performance.
Conduct audits, calibrations, and root cause analysis (RCA).
Ensure adherence to company policies & customer experience standards.
Generate reports & suggest process improvements.
Requirements:
13 years of QA experience in a BPO/BPM environment.
Strong analytical, communication & feedback skills.
Familiarity with quality monitoring tools & CRM systems.
Bachelor's degree preferred.
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