
Bpo Executive
2 days ago
Job Title: Customer Support Executive International Blended Process (Voice & Non-Voice)
Company: Concentrix
Location: Gurugram
Salary: Up to 5.50 LPA
Job Type: Full-Time, Permanent
About the Role
Concentrix is hiring for its International Blended Process (Voice & Non-Voice) at Gurugram. This role offers a great opportunity for graduates and undergraduates to build a career in customer support within a global BPO environment.
Key Responsibilities
- Manage customer interactions via calls, emails, and chat for international clients.
- Provide accurate information and resolve customer issues within defined timelines.
- Ensure customer satisfaction by maintaining a professional and empathetic approach.
- Document conversations and update information in internal systems.
- Collaborate with internal departments to escalate and resolve complex queries.
- Meet defined quality standards and process KPIs.
Requirements
- Education: Graduate/Undergraduate/Postgraduate/B.Tech/B.E.
- Excellent communication skills in English (both verbal and written).
- Comfortable with 24/7 rotational shifts (including weekends).
- Willingness to work from office (Gurugram).
- Strong problem-solving ability and a customer-centric approach.
Benefits
- Salary up to 5.50 LPA
- 5 days working (rotational offs)
- 24/7 rotational shifts
- Cab facility provided
- Performance-based incentives & career growth opportunities
Role: BPO Customer Support (International Blended Process)
Industry Type: BPM / BPO
Department: Customer Support
Employment Type: Full-Time, Permanent
Interested candidates can contact on WhatsApp:
HR Soumya
HR Nandini
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