Technical Customer support Lead

3 weeks ago


New Delhi, India Canvendor Full time

#Urgent_Opening_forCanvendor#Hiring : Technical Customer Support Lead (5+Years Experience) | Chennai |Location: Chennai Experience: 5+ Years Notice period: Immediate to 1 Week Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA #Key_Requirements :• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes • Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally • Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment • Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues • Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements • Detail-oriented with a commitment to accuracy, quality, and data security • Comfortable working cross-functionally and across time zones, with partial overlap with US business hours • Intermediate understanding of technical systems, APIs, and SQL • Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred • 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused rolesIf interested kindly share your updated CV to manojp@canvendor.comPlease reach out to me in WhatsApp for more details: +91 95855 56448



  • New Delhi, India Canvendor Full time

    #Hiring: Technical Customer Support Lead (5+Years Experience) | Chennai |Location: Chennai Experience: 5+ Years Notice period: Immediate to 1 Week Skills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes •...


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