ServiceNow Architect

3 days ago

Indore, India HR Inputs Full time

Position Title : ServiceNow ArchitectExperience : 10+ YearsShift Timings : 2:00PM to 11:00 PM IST.Location : RemoteMandatory Skills & Responsibilities :- 10+ years of experience in ServiceNow Implementation Projects. Passionate about technologies and ServiceNow in particular.- Mandatory recent experience in CSM (Customer Service Management) implementation and support projects.- Involve as Lead developer & Architect in ServiceNow projects.- Coordinate with client and team members and ensure there are no gaps in understanding the requirements.- Understand the functional and technical requirements of the application.- Participate in design discussions. Offer technical and functional suggestions for enhancing the application.- Discuss with the client every day, understand and document the requirements. Develop solutions accordingly.- Participate in SCRUM meetings every day. Implement SCRUM practices in the team.- Excellent communication and analytical skills- Have exposure to 3CLogic telephony system integrated with ServiceNow. Coordinate with 3Clogic team in fixing issues.- Manages implementation of ServiceNow Upgrade. Ensure existing functionalities are not impacted with upgrades.- Provide new access for new hires (ServiceNow and 3CLogic)- Manage the ServiceNow and 3CLogic License allotments.- Implementing eBonding, and client requests for enhancements or changes to ServiceNow- Implement Ticket Category changes and requests from Operations team.- IVR Management and creation in 3CLogic. Coordinate with 3CLogic team.- Reports and Dashboard Management ServiceNow and 3CLogic.- Foundation Data Management- Testing code fixes/updates and new rollout before moving to production.- Chat functionality in ServiceNow (Virtual Agent)- Be the point person for new support desk rollout of client onboarding. Instance creation and data structure creation for the new client.- Create backlog of requirements. Prioritize for implementing. Project Management.- Coordinate and lead ServiceNow developers.- Act as a point-person for clients and client users. Receive requirements. Prioritize Requirements. Plan rollouts.- Manage inbound Email integration into ServiceNow- Identify opportunity to increase efficiency in reporting, data collection, or functionality.Technical Skills :- Strong experience in ServiceNow platform - particularly CSM and ITSM applications.- Experience with 3CLogic integration with ServiceNow.- Good to have - Community Badges/ Rank level.- Good to have - Micro Certification on Virtual Agent, Performance Analytics & Integration Hub.Education & Certifications :- Bachelors degree in computer science or related discipline.- Certifications in ServiceNow CSA, CAD or CIS-CSM. (ref:hirist.tech)

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