Servicenow Architect

7 days ago

Bengaluru Hyderabad Indore, India Solugenix Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Position Title: Lead ServiceNow Developer/Architect

Experience: 10+ Years

Shift Timings: 2:00PM to 11:00 PM IST.

Location: Hyderabad/Bangalore (Hybrid)

Mandatory Skills & Responsibilities:

  • 10+ years of experience in ServiceNow Implementation Projects. Passionate about technologies and ServiceNow in particular.
  • Mandatory recent experience in CSM (Customer Service Management) implementation and support projects.
  • Involve as Lead developer & Architect in ServiceNow projects.
  • Coordinate with client and team members and ensure there are no gaps in understanding the requirements.
  • Understand the functional and technical requirements of the application.
  • Participate in design discussions. Offer technical and functional suggestions for enhancing the application.
  • Discuss with the client every day, understand and document the requirements. Develop solutions accordingly.
  • Participate in SCRUM meetings every day. Implement SCRUM practices in the team.
  • Excellent communication and analytical skills
  • Have exposure to 3CLogic telephony system integrated with ServiceNow. Coordinate with 3Clogic team in fixing issues.
  • Manages implementation of ServiceNow Upgrade. Ensure existing functionalities are not impacted with upgrades.
  • Provide new access for new hires (ServiceNow and 3CLogic)
  • Manage the ServiceNow and 3CLogic License allotments.
  • Implementing eBonding, and client requests for enhancements or changes to ServiceNow
  • Implement Ticket Category changes and requests from Operations team.
  • IVR Management and creation in 3CLogic. Coordinate with 3CLogic team.
  • Reports and Dashboard Management ServiceNow and 3CLogic.
  • Foundation Data Management
  • Testing code fixes/updates and new rollout before moving to production.
  • Chat functionality in ServiceNow (Virtual Agent)
  • Be the point person for new support desk rollout of client onboarding. Instance creation and data structure creation for the new client.
  • Create backlog of requirements. Prioritize for implementing. Project Management.
  • Coordinate and lead ServiceNow developers.
  • Act as a point-person for clients and client users. Receive requirements. Prioritize Requirements. Plan rollouts.
  • Manage inbound Email integration into ServiceNow
  • Identify opportunity to increase efficiency in reporting, data collection, or functionality.

Technical Skills:

  • Strong experience in ServiceNow platform - particularly CSM and ITSM applications.
  • Experience with 3CLogic integration with ServiceNow.
  • Good to have - Community Badges/ Rank level.
  • Good to have - Micro Certification on Virtual Agent, Performance Analytics & IntegrationHub.

Education & Certifications:

  • Bachelors degree in computer science or related discipline.
  • Certifications in ServiceNow – CSA, CAD or CIS-CSM.

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