E Commerce Executive

Job Responsibilities:-E-commerce Senior Executive will be responsible for managing a company's presence and performance on online marketplaces (such as Amazon, Flipkart, Myntra) & D2C (Shopify) channel. This role involves various tasks related to product listings, inventory management, pricing strategies, sales optimization, and customer service on these platformsResponsibilities:Product Listings & Content Management:- Create, manage, and optimize product listings across various marketplaces & D2C. - Ensure accurate and compelling product descriptions, images, pricing, and keywords. - Monitor competitor listings and implement improvements based on trends and best practices.Marketplace & D2C Optimization:- Analyze marketplace performance, sales trends, and customer feedback to optimize product listings for higher visibility and conversion. - Do competition analysis of their strategy into pricing, marketing and new products.Inventory Management:- Ensure the availability of products and manage stock levels to avoid out-of-stock situations or overstocking. - Coordinate with warehouse or logistics teams to ensure timely restocking and dispatching.Order & Customer Management:- Oversee order processing, ensuring smooth and efficient order fulfillment. - Handle customer inquiries, complaints, and returns effectively and professionally. - Ensure compliance with marketplace policies regarding customer service and returns.Pricing & Promotions:- Monitor pricing strategies to remain competitive within the marketplace. - Implement promotional campaigns, discounts, and bundles to drive sales and attract new customers. - Knowledge of running marketing campaigns and optimization - Knowledge of AMS, FK Marketing & Myntra Marketing. - Knowledge of Shopify pricing and promotion activitiesData Analysis & Reporting:- Analyze key performance indicators (KPIs), such as sales, traffic, conversion rates, and customer reviews, to assess marketplace performance. - Prepare regular reports for internal stakeholders regarding performance and trends. - Use marketplace analytics tools to gather insights and inform decisions.Marketplace & D2C Compliance:- Stay up to date with changes in marketplace policies, guidelines, and trends. - Ensure compliance with all platform requirements, including shipping, returns, and product listings.Collaboration:- Collaborate with marketing, logistics, and product teams to ensure a seamless end-to-end experience. - Coordinate with suppliers and vendors to ensure timely product availability and quality.Skills and Qualifications:- Proven experience in managing online marketplaces (Amazon, FLipkart, Myntra, Q-commerce) & D2C (Shopify) Channel - Strong understanding of e-commerce platforms, Shopify and digital marketing tools. - Excellent communication and customer service skills. - Proficient in data analysis and reporting, with the ability to use Excel, Google Sheets, or other data management tools. - Strong organizational and multitasking abilities. - Ability to work independently and as part of a team. - Familiarity with inventory management systems. - Bachelor’s degree in business, marketing, or a related field is preferred.Preferred Experience:- Experience with paid advertising on platforms like Amazon Ads, Flipkart Ads, Myntra Ads etc.Salary Range : Upto 4.2LPAWork Mode: Work from Office (6DAYS)Work Exp: 2 to 3 yearsLocation: Ecotech-1 Ext, Kasna, Greater NoidaFor more details please visit www.bonjourgroup.netwww.bonjourretail.comNote:This role requires a combination of technical, analytical, and customer service skills, making it crucial for driving online sales and maintaining a strong marketplace presence.