VNA Trainer//Communication Trainer//BPO

7 days ago

New Delhi, India Hiresquad Resources Full time

Hiring: Communication / Soft Skills TrainerLocation: PuneExperience: 1+ years minimum as Communication/Soft Skills Trainer (International Customer Service process)Qualification: Graduation⚡ Availability: Immediate joiners preferredShifts: RotationalRole & Key Responsibilities- Monitor and evaluate calls/chats for language quality and communication skills. - Provide coaching & feedback based on observations to support agent development. - Prepare and implement individual coaching plans with resources and guidance. - Deliver training in both virtual and classroom environments. - Create performance clusters/quartiles and drive improvement in bottom quartile communication skills. - Participate in calibration sessions with Quality, Operations, and Clients. - Conduct Train the Trainer (TTT) sessions for new product/process updates and update content accordingly. - Facilitate communication sessions on soft skills, language, and customer service etiquette for new hires. - Share Q-Tips on soft skills and WOW customer service statements. - Coordinate with Quality/Ops teams for TNA/TNI and design refresher training programs. - Maintain and share training reports with stakeholders.✅ Key Skills & Knowledge- Excellent oral & written English communication skills. - Strong ability to coach advisors on grammar, sentence construction, clarity, pronunciation, soft skills, and call etiquette. - Excellent facilitation and presentation skills. - Strong interpersonal and people management skills. - Proficiency in MS Office (Excel, PowerPoint). - Analytical and quantitative skills with effective time management. - Decision-making and initiative-driving ability. - Rich experience in handling international customer service processes as a communication trainer.What We’re Looking For- Passionate trainer with proven ability to uplift communication standards. - Strong adaptability to rotational shifts. - Collaborative mindset with focus on continuous improvement.Apply Now: Send your CV to simmi@hiresquad.in or call at 8467054123

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    New Delhi, India NIIT Limited Full time

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