Stories Homes

1 week ago


Kochi, India STORIES - GLOBAL HOME CONCEPTS Full time

Retail Manager & Business Development:- Drive sales to meet or exceed monthly and annual targets.- Analyze sales trends and identify opportunities for business growth.- Implement effective strategies to maximize average bill value, upselling, and cross-selling.- Coordinate with marketing for local promotional activities and campaigns.- Track competitor activities and provide inputs for pricing and Experience Management:- Ensure an exceptional and personalized customer experience at all times.- Manage customer inquiries, complaints, and escalations professionally.- Maintain long-term relationships with premium clients, architects, and interior designers.- Ensure the showroom ambience and visual presentation meet brand and luxury Management:- Supervise, train, and motivate showroom sales executives and support staff.- Conduct regular performance reviews, coaching, and skill development sessions.- Encourage team collaboration, accountability, and a customer-first & Product Display:- Coordinate with the visual merchandising team.- Monitor stock movement and ensure best-selling items are always available.- Plan periodic re-arrangements and new product launches in the showroom.- Ensure product pricing, tags, and display information are up-to-date and & Operations Management:- Manage stock levels and coordinate with the warehouse and procurement Oversee inward and outward stock movement, billing accuracy, and delivery schedules.- Conduct regular audits to minimize damages, pilferage, and stock variances.- Ensure all operational processes (billing, CRM entries, POS usage, etc.) are followed correctly.Reporting & Administration:- Prepare daily/weekly/monthly sales and performance reports.- Track and report on conversion ratios, walk-ins, footfalls, and order status.- Maintain discipline, punctuality, and adherence to company policies.- Coordinate with HR, Accounts, and Logistics teams for administrative requirements (ref:iimjobs.com)



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