Information Technology Service Delivery Manager

4 weeks ago


Pune, India SS Eduks Management Consultants Pvt. Ltd. Full time

Were Hiring : IT Manager / IT Service Delivery Manager.Location : Shirwal (Pune), India.Industry : Pharma Packaging Manufacturing.Experience : 7-9 Years.Qualification : Graduate/Diploma/Degree in Computer Science / Hardware & Networking.About the Role :Lead IT service delivery, manage infrastructure, and oversee local & global IT projects for our India business-aligned IT services, infrastructure uptime, and exceptional internal customer experience.Responsibilities :- Manage & deploy local IT projects; roll out global initiatives in India.- Oversee IT infrastructure (servers, network, security, software) & service desk operations.- Vendor management for IT services and procurement negotiations.- Support Tally Prime operations and ERP integration.- Ensure ITIL-based processes for incident/change/problem management.- Manage CCTV, VC devices, and telephony systems.- Lead and mentor IT support teams, ensuring SLA adherence.Qualifications :- Graduate/Diploma/Degree in Computer Science / Hardware & Networking.Required Skills :- Strong infrastructure & network knowledge (Fortinet, Cisco, VMware, Veeam, Azure).- ITIL foundation/certification preferred.- Experience in Automation / MES & global IT team coordination.- Exposure to ERP systems (SAP/Oracle/JD Edwards).- Knowledge of ISO27001/2 is a plus.- Excellent communication, leadership & problem-solving skills.Preferred Skills :- ITIL foundation/certification preferred.- Knowledge of ISO27001/2 is a plus.Pay range and compensation package :Not specified in the job description.Equal Opportunity Statement :We are committed to diversity and inclusivity. (ref:hirist.tech)



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