
Information Technology Service Delivery Manager
4 weeks ago
Were Hiring : IT Manager / IT Service Delivery Manager.
Location : Shirwal (Pune), India.
Industry : Pharma Packaging Manufacturing.
Experience : 7-9 Years.
Qualification : Graduate/Diploma/Degree in Computer Science / Hardware & Networking.
About the Role :
Lead IT service delivery, manage infrastructure, and oversee local & global IT projects for our India business-aligned IT services, infrastructure uptime, and exceptional internal customer experience.
Responsibilities :
- Manage & deploy local IT projects; roll out global initiatives in India.
- Oversee IT infrastructure (servers, network, security, software) & service desk operations.
- Vendor management for IT services and procurement negotiations.
- Support Tally Prime operations and ERP integration.
- Ensure ITIL-based processes for incident/change/problem management.
- Manage CCTV, VC devices, and telephony systems.
- Lead and mentor IT support teams, ensuring SLA adherence.
Qualifications :
- Graduate/Diploma/Degree in Computer Science / Hardware & Networking.
Required Skills :
- Strong infrastructure & network knowledge (Fortinet, Cisco, VMware, Veeam, Azure).
- ITIL foundation/certification preferred.
- Experience in Automation / MES & global IT team coordination.
- Exposure to ERP systems (SAP/Oracle/JD Edwards).
- Knowledge of ISO27001/2 is a plus.
- Excellent communication, leadership & problem-solving skills.
Preferred Skills :
- ITIL foundation/certification preferred.
- Knowledge of ISO27001/2 is a plus.
Pay range and compensation package :
Not specified in the job description.
Equal Opportunity Statement :
We are committed to diversity and inclusivity.
(ref:hirist.tech)-
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