HappyFox - Business Analyst - System Integration

4 days ago

Chennai, India HappyFox Full time

We are looking for a Business Analyst with an analytical bent of mind. You will work with key stakeholders in identifying and defining integration-specific business requirements, documenting processes and determining solutions for driving accomplishment of business objectives.Responsibilities : - Collaborate with the Product and Engineering teams to define integration use cases, write detailed user stories, and create product specifications.- Analyse and validate integration requirements with customers, sales, and internal teams, translating customer needs into actionable integration solutions.- Perform competitive analysis and develop a deeper understanding of the market.- Work closely with the Sales team on pre-sales activities, including RFPs and customer demos for integration-specific needs.- Gather feedback from customers and Customer Success teams on integration challenges and areas for improvement.- Create detailed mockups and UI requirements in alignment with the Product team.- Assist the Marketing team with feature go-to-market planning, ensuring clear communication of integration benefits.- Develop training materials and coach internal and external teams on integration workflows and features.- Write user-friendly knowledge base articles and guides to simplify integration processes for end-users.- Conduct quick user testing to validate integration features and workflows.Requirements : - Proven experience working on integration projects, with at least 2 years in a B2B technology-driven product company.- Strong written and verbal communication skills, with the ability to create technical documentation and user-friendly guides.- Analytical and detail-oriented mindset.- Experience : 3-5 years- A good understanding of integration technologies such as APIs, webhooks, and data synchronisation is required.- Hands-on experience with tools like Figma or Sketch for creating product mockups and illustrations is preferred.- Experience in customer support domain or QA/development roles in a cloud-based product company (ref:hirist.tech)

  • HappyFox - Business Analyst - Integration

    2 days ago

    Chennai, India HappyFox Full time

    We are looking for a Business Analyst with an analytical bent of mind. You will work with key stakeholders in identifying and defining integration-specific business requirements, documenting processes and determining solutions for driving accomplishment of business Collaborate with the Product and Engineering teams to define integration use cases, write...

  • HappyFox - Manager - Product Marketing

    4 days ago

    Chennai, India HappyFox Full time

    is a fast-growing SaaS company that uses AI to help businesses resolve customer issues quickly and efficiently, even at enterprise scale.Our platform empowers businesses to deliver exceptional customer service experiences through innovative technology and streamlined processes.As a Product Marketing Manager, you will play a pivotal role in driving the...

  • HappyFox - Product Manager

    4 days ago

    Chennai, India HappyFox Full time

    is a fast-growing SaaS company that uses AI to help businesses resolve customer issues quickly and efficiently, at enterprise scale.As a Product Manager at HappyFox, you will play a crucial role in driving the success of our B2B SaaS products.You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to define,...

  • Business Analyst

    2 days ago

    Chennai, India HappyFox Full time

    We are looking for a Business Analyst with an analytical bent of mind. You will work with key stakeholders in identifying and defining integration-specific business requirements, documenting processes and determining solutions for driving accomplishment of business objectives. Responsibilities: * Collaborate with the Product and Engineering teams to define...

  • Staff Engineer

    2 days ago

    Chennai, India HappyFox Full time

    We’re looking for an experienced Staff Engineer to provide technical leadership to our growing engineering team at HappyFox. You should have prior experience of being responsible for building sufficiently complex products / services for enterprise saas products and mentoring software engineers. What You’ll Do As a Staff Engineer at HappyFox, you will:...

  • Product Marketing Manager

    1 week ago

    Chennai, Tamil Nadu, India HappyFox Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    HappyFox is a fast-growing SaaS company that uses AI to help businesses resolve customer issues quickly and efficiently, even at enterprise scale. Our platform empowers businesses to deliver exceptional customer service experiences through innovative technology and streamlined processes.As a Product Marketing Manager, you will play a pivotal role in driving...

  • Business Analyst

    1 week ago

    Chennai, Tamil Nadu, India HappyFox Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    We are looking for a Business Analyst with an analytical bent of mind. You will work with key stakeholders in identifying and defining integration-specific business requirements, documenting processes and determining solutions for driving accomplishment of business objectives.Responsibilities:* Collaborate with the Product and Engineering teams to define...

  • Staff Engineer

    1 week ago

    Chennai, Tamil Nadu, India HappyFox Full time ₹ 10,00,000 - ₹ 12,00,000 per year

    We're looking for an experienced Staff Engineer to provide technical leadership to our growing engineering team at HappyFox. You should have prior experience of being responsible for building sufficiently complex products / services  for enterprise saas products and mentoring software engineers.What You'll DoAs a Staff Engineer at HappyFox, you will:Lead...

  • Principal Engineer

    2 days ago

    Chennai, India HappyFox Full time

    We’re looking for an experienced Principal Engineer to lead and shape the technical direction of our engineering organization at HappyFox. This role combines strategic and hands-on responsibilities, from designing and developing scalable, enterprise-grade products to implementing practices that enable rapid, consistent releases. What You Are Responsible...

  • Team Lead

    2 days ago

    Chennai, India HappyFox Full time

    HappyFox is seeking a dynamic and results-driven Mid-Market Team Lead to drive a team of sales representatives focused on selling cutting-edge solutions to mid-market companies while helping the team achieve sales targets, expand the customer base and ensure high levels of customer satisfaction. Responsibilities: Lead, manage and mentor a team of sales...