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Paradigm Realty
4 months ago
Head - Customer Relations
Responsibilitites :
- Build & maintain relationships with clients.
- Escalating & resolving the concerns as raised by clients
- Conduct business reviews to make sure that the clients are satisfied with the service
- Coordinate with Internal departments to ensure that the business needs are fulfilled effectively
- Responsible for leading the Post Sales CRM Operations, payments and collections
- Ensure regular monitoring of project, progress and update the clients on the same
- Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service
- To maintain relationship with clients and coordinate on client queries post booking formalities till possession
- To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc
- Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process
- To identify the discrepancies and keep them into the notification of the Management at the right time
- To prepare various reports on daily, weekly, quarterly and monthly basis
Qualifications and skills:
- Relevant Bachelor's / Post Graduation degree
- Proven experience as a CRM and excellent communication skills
- Strong background in customer acquisition strategies
- Technical expertise with CRM and analytical systems
- Preparation of reports on monthly basis
- Experience in handling a team size of 12 to 15 members
- Proven experience ranges 10 to 12 years
- Presentation skills
- Ability to interact with the Senior management on regular basis
- Experience in Real Industry is must
