Hiring Freshers – Customer Service Executive

3 weeks ago

Lucknow, Uttar Pradesh, India Revoltution Full time

Job Title: Customer Service Executive (US).

Shift: Night Shift.

Process: International Voice Process – Inbound.

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Executive to join our team. This role involves handling inbound voice calls from international customers, providing timely and effective resolutions to their inquiries, and ensuring an exceptional customer experience. As a frontline representative of the company, you will play a vital role in maintaining customer satisfaction and upholding the brand's reputation.

Key Responsibilities:

·       Handle Customer Inquiries: Respond to incoming customer calls in a professional, courteous, and efficient manner.

·       Issue Resolution: Identify customer concerns and provide appropriate solutions to ensure customer satisfaction and retention.

·       Documentation: Accurately record customer interactions and transactions in the designated systems.

·       Product/Service Expertise: Develop and maintain thorough knowledge of the company's products or services to assist customers effectively.

·       Adherence to Policies: Follow company guidelines, procedures, and quality standards during all customer interactions.

·       Cross-functional Collaboration: Work closely with other departments to resolve complex customer issues and enhance the service experience.

Required Skills:

·       Excellent Communication Skills: Strong verbal and written communication abilities, with the capability to convey information clearly and confidently.

·       Customer-Centric Mindset: Passion for delivering exceptional customer service and understanding customer needs.

·       Problem-Solving Skills: Ability to assess situations quickly, troubleshoot issues, and provide effective resolutions.

·       Adaptability: Comfortable handling a variety of customer interactions and working in a fast-paced, dynamic environment.

·       Technical Proficiency: Familiarity with basic computer applications and customer service software/tools.

·       Team Player: Willingness to collaborate with team members and contribute to a supportive, positive work culture.

Additional Information:

·       Shift Work: Must be open to working night shifts, including weekends and holidays as per business requirements.

·       Training: Participation in initial and ongoing training sessions to stay updated on products, services, and best practices.

Why Join Us?

This is a great opportunity to be part of a dynamic international customer service team, where your contributions directly impact customer satisfaction and company success. If you are a proactive communicator with a passion for service excellence, we invite you to apply.

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