SaaS Infrastructure Engineer

2 weeks ago

Bengaluru, India JMJ CONSULTANTS Full time

Role: SaaS Infra Engineer

Locations : Manikonda, Hyderabad, Yelahanka, Bengaluru, and Sarvanampatti, Keeranatham, Coimbatore

Experience : 7 - 10 years

Shift timings : 8 PM to 5 AM IST (US Shift)

Transportation : Yes

Number of positions : 1

Note: Candidates chosen for either Hyderabad or Coimbatore must work five days a week from the office for the first two to three months. However, applicants selected in Bengaluru will be granted an exception to the hybrid mode.

Mandatory Skills :

- Google Workspace or G-suite

- Zoom Admin or Slack Admin or Box Admin

Position Summary :

The SaaS Infrastructure Engineer will be responsible for the administration, maintenance, and optimization of our SaaS (Software as a Service) tools and platforms. The ideal candidate will have a strong background in managing various SaaS applications such as Google Workspace, Slack, Zoom, Box, and LDAP. This role involves ensuring smooth operations, collaborating with cross-functional teams, and implementing best practices to enhance productivity and security.

What you'll do :

- Manage and administer Google Workspace, Slack, Zoom, Box, and LDAP to ensure reliable and secure operations.

- Handle employee onboarding and manual offboarding requests, ensuring smooth access provisioning and removal across SaaS tools.

- Configure and manage Slack apps to streamline workflows and enhance team collaboration.

- Maintain and update the Google Marketplace with relevant apps and extensions to support business needs.

- Process Slack channel share requests, providing necessary permissions and access to team members.

Collaborate with cross-functional teams to gather requirements and implement solutions that leverage SaaS tools effectively.

Troubleshoot and resolve any issues related to SaaS applications, working closely with support teams and vendors if necessary.

Implement security best practices and ensure compliance with data protection regulations across SaaS platforms.

- Monitor and analyze the performance of SaaS applications, identifying areas for optimization and scalability improvements.

- Document processes, configurations, and troubleshooting steps for reference and training purposes.

- Stay up-to-date with industry trends and emerging technologies related to SaaS infrastructure.

What we are looking for :

- Should have hands-on/working knowledge in Enterprise SaaS applications administration and Operations, of a minimum of at least 7+ years, including but not limited to:

- Google Workspace Administration

- Slack Administration

- Zoom Administration

- Box Administration

- LDAP Administration

- Employee onboard / manual offboard request Slack apps

- Google Marketplace

- Slack channel share request

- Work independently on SSO integrations in One Login.

- Review existing run books and identify gaps to improve them

- Work independently to triage, process, resolve operational requests & take escalations from Ops team.

- Escalate to Ops team and Identity Engineering team for advanced support and commitments to request SLAs.

- Possess technical knowledge, training, and experience, consistent with high professional and industry standards and will perform the Services in a professional and workmanlike manner.

- Hands on experience with SaaS administration at scale.


- Able to work independently at triage and resolution of incoming requests of the team.

- Operate 24x5, US time zones friendly

- Self-motivated and quality-driven, working professionally and collaboratively to resolve customer requests with attention to detail.

- Good customer service spirit, confident working on operational tasks, and interacting with non-technical users and 3rd party vendors across a wide variety of applications.

Nice to have :

- Exposure to cloud platforms like Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP).

(ref:hirist.tech)

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