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Key Account Manager_Mid Market

4 months ago

New Delhi, India Airtel Business Full time

Please find the below JD for KAM_Mid Market.


Job Title: Account Manager

Job Level: Assistant Manager

Function: Sales

Reporting to: Business Manager

Purpose of the Job:


Responsible for end-to-end telecom & connectivity needs of a set of 50-60 accounts in the Mid-Market / Corporate segment within a defined geography. Ensures achievement of the Sales & Revenue targets, by selling Data, Voice, VAS and new product solutions.


Deliverables

· Build strategic relationship with key decision makers in the accounts- Middle and Senior management, including CXOs

· Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention of the existing revenue

· Augment solution selling, and drive new product penetration in emerging markets

· Co-ordinate with the cross functional teams, both internally (BSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.

· Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn control

Major Challenges:

· To work in alignment with processes on Data and Voice

· To work on retention of existing revenue as well and grow new products

· Account Penetration & Product Penetration


Demonstrate (Key competencies):

· Understanding of technology

· Customer Service Orientation

· Key Account Planning & Management

· Executive Presence – ability to handle CXO discussions

· Commercial Acumen

· Ability to devise creative ideas to attract the target customer’s attention

· Regular Follow –up


Educational Level:

· MBA or equivalent Preferred

Working Experience Preferred:

· 4+ years of B2B Sales Experience in Telecom/ Technology domain