GBS - STP Cross Process Manager

This job is with Reckitt, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.About Us: We're Reckitt, home to the world's best loved and trusted hygiene and health brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. About Global Business Services Behind our iconic power brands that touch millions of lives daily - from Dettol and Lysol to Durex and Nurofen - lies a dynamic and vital engine: Reckitt's Global Business Services (GBS). Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We're not a traditional back-office function; we're a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt's mission About the role As the STP Cross Process Manager, you will play a pivotal role in overseeing the end-to-end Source-to-Pay (STP) operations. You will be responsible for ensuring the accuracy, compliance, and efficiency of transactional finance processes, including invoice processing, payment execution, and vendor query resolution. Your day-to-day responsibilities will include managing operational delivery across STP activities, monitoring service levels, and driving continuous improvement initiatives. You will lead efforts to resolve escalations, support audit and compliance requirements, and collaborate with cross-functional teams to enhance process standardization and automation. In partnership with Finance, Procurement, and delivery partners, you will identify opportunities to improve touchless processing, reduce exceptions, and strengthen internal controls. Your leadership will be key to delivering timely and error-free payments, maintaining vendor satisfaction, and supporting the broader goals of operational excellence and transformation. This role is critical to advancing our OneReckitt GBS ambition by ensuring high-quality service delivery, fostering collaboration, and driving innovation across the STP landscape. Your responsibilities Oversee Source-to-Pay (STP) operations, ensuring accurate and compliant execution of transactional finance activities Lead daily invoice processing, payment execution, and exception handling across regions Monitor service delivery performance and resolve escalations related to vendor payments and queries Collaborate with Procurement, Finance, and delivery partners to maintain process integrity and compliance Drive GR/IR reconciliation efforts and support vendor statement matching to ensure data accuracy Identify and escalate data quality issues, contributing to remediation and control enhancement Champion process standardization and automation initiatives to improve touchless processing Support audit readiness and compliance reporting in alignment with global STP policies Mentor and guide operational teams, fostering a culture of continuous improvement and service excellence Your Experience & Skills 5+ years of experience in Source-to-Pay, Finance Operations, or shared services environments, with a strong track record of operational excellence Deep understanding of transactional finance processes including invoice processing, payment execution, GR/IR reconciliation, and vendor query resolution Demonstrated ability to lead delivery teams, manage escalations, and drive performance across global operations Proven experience in identifying data quality issues and implementing process improvements to enhance accuracy and compliance Proficiency in leveraging digital tools and automation to streamline workflows and reduce manual interventions Strong stakeholder management and communication skills, with the ability to collaborate effectively across Procurement, Finance, and delivery partners Solid knowledge of audit requirements, internal control frameworks, and compliance standards Experience mentoring and developing teams, fostering a culture of continuous improvement and service excellence Analytical mindset with attention to detail and a commitment to delivering high-quality, timely outcomes The skills for success Source-to-Pay Operations Leadership & Interpersonal Skills Vendor and Payment Management Data Accuracy and Governance Compliance and Controls ERP and Digital Tools Problem Solving Process Optimization Stakeholder Collaboration What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.