GBS Senior Manager

This job is with Reckitt, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.​​ About the role The Migration Leader is responsible for the planning, execution, and governance of all transitions into the GBS organization. This role ensures seamless migration of activities from markets, factories, and functions into GBS delivery centres, with minimal disruption to the business and full alignment to strategic objectives. Acting as the overall program lead for migrations, the Migration Leader orchestrates cross-functional teams including process, change, HR, and technology, while maintaining strong relationships with local market stakeholders and leadership. This role is critical in ensuring readiness, driving performance during transition, and embedding new ways of working through structured governance and risk management. Your responsibilities Own end-to-end transition planning and delivery across all waves and geographies. Ensure timely completion of pre-migration, knowledge transfer, hypercare, and stabilization activities. Govern adherence to transition playbooks, timelines, and quality standards. Lead weekly cross-wave forums, stage gate reviews, and escalation processes. Maintain the overall end-to-end RAID log for all in-scope transitions and lead issue resolution. Drive milestone tracking, reporting, and exception management through formal governance routines. Support stage gate preparation and approvals in collaboration with program leads and senior stakeholders. Align with functional GBS leads (Finance, Supply, Commercial, HR) and enabling teams (People, Change, Technology). Ensure integrated planning with recruitment, training, system access, and infrastructure workstreams. Lead the interface with local markets to confirm scope, sequencing, and readiness criteria. Monitor service ramp-up metrics, including SLA achievement, knowledge transfer quality, and early delivery KPIs. Coordinate mitigation plans for recruitment gaps, onboarding challenges, or process readiness concerns. Ensure successful handover from transition to BAU service delivery through structured exit criteria. The experience we're looking for Bachelor's degree in Business, Operations, or related field. Minimum 10 years of experience in large-scale business transformation or shared services programs. Proven track record of leading end-to-end transitions across multiple geographies. Strong program management skills with experience in planning, governance, and stakeholder engagement. High comfort with cross-functional coordination, issue resolution, and managing ambiguity. Excellent communication and leadership presence across senior stakeholder groups. PMP or equivalent project/program management certification. Experience in FMCG or other global, matrixed organizations. Understanding of service delivery models, SLAs, and operating model design. Familiarity with shared services migration frameworks The skills for success Large scale business transformation, Trasition, migration, stakeholder engagement What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy. Equality We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.