Salesforce Service Cloud Developer

3 weeks ago

Bengaluru, India Axiom Software Solutions Limited Full time

We are seeking a skilled Salesforce Service Cloud Developer to join our dynamic IT team at BLR-Anchor-ITPL-SEZ. This role involves designing, developing, and optimizing Salesforce Service Cloud solutions to enhance customer service operations and ensure seamless integration with other enterprise systems.

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Key Responsibilities

• Custom Development: Design and implement custom solutions using Apex, Lightning Web Components (LWC), and Visualforce to meet business requirements.

• Service Cloud Configuration: Configure and customize Service Cloud features, including Case Management, Knowledge Base, Service Console, and Omni-Channel Routing.

• Integration: Integrate Salesforce with external systems using REST/SOAP APIs, middleware, and ETL tools to ensure seamless data flow.

• Automation: Develop and maintain automation processes using Process Builder, Flow, and Workflow Rules to enhance service operations.

• Performance Optimization: Monitor and optimize the performance of Salesforce applications to ensure high availability and reliability.

• Collaboration: Work closely with cross-functional teams to gather requirements and translate them into technical solutions.

• Documentation: Create and maintain detailed technical documentation for Salesforce configurations and customizations.

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Qualifications & Skills

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Experience: 5+ years of experience as a Salesforce Developer, with at least 3 years focused on Service Cloud projects.

• Technical Skills: Proficiency in Apex, Visualforce, SOQL/SOSL, Lightning Web Components (LWC), and other Salesforce development tools.

• Certifications: Salesforce Platform Developer I or II, Service Cloud Consultant, or equivalent certifications are highly desirable.

• Integration Expertise: Experience integrating Salesforce with external systems using REST/SOAP APIs and middleware tools.

• Automation Tools: Hands-on experience with Process Builder, Flow, and Workflow Rules.

• Problem-Solving: Strong analytical and problem-solving skills to troubleshoot and resolve technical issues.

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Preferred Qualifications

• Advanced Certifications: Salesforce Platform Developer II, Service Cloud Consultant.

• Experience: Experience with Salesforce Field Service implementation.

• Tools: Familiarity with DevOps tools like Git, Copado, or Gearset for version control and CI/CD pipelines.

• Methodologies: Knowledge of agile development methodologies.

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