HSTC Operations Coordinator

1 week ago

New Delhi, India PeopleCert Full time

The HSTC (High Stakes Test Center) Operations Coordinator - India Based plays a key role in ensuring the smooth operation of High-Stakes Test Centers (HSTCs).

Reporting to High Stakes Test Centre Management Team Leader, the role involves working with partners, managing schedules, ensuring compliance, and providing the necessary tools and processes for efficient exam delivery. Strong organizational skills, attention to detail, and clear communication are essential to maintaining high-quality standards.

As a HSTC (High Stakes Test Center) Operations Coordinator - India Based your tasks will include the following:

Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements. Collaborate with Workforce Management team on Speaking Examiners’ allocation forecast. Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand. Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments. Coordinate with internal teams, to manage unforeseen events ensuring minimum impact on candidates and stakeholders. Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards. Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams. Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams. Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.

What we look for:

Bachelor’s degree in business administration, operations management, or a related field preferred. 3+ years of previous working experience in a multi-cultured environment would be considered a plus. Excellent attention to detail. Excellent command of the English Language (Level C2). Extra languages desired Advanced computer literacy is required. ECDL Advance level certification is desirable Clear and effective communication skills, both written and verbal. Strong organizational and time-management skills. Ability to work under pressure and meet tight deadlines. Experience in liaising with multiple teams and departments. Strong focus on compliance, ensuring all processes and communications adhere to relevant regulations, company policies, and industry standards. Flexibility to travel as required to support operational needs.

What we offer:

Competitive remuneration package Work in an international, dynamic and fun atmosphere Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees Huge learning experience in using best practices and global environment Constant personal and professional development

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