CRM Development Lead

POSITION SUMMARY :

Summarize the primary purpose & key accountabilities of the position, including scope of responsibility in 5-7 concise sentences. (i.e. Global vs. Country/Region) It may be helpful to complete this section after you have finished the other sections of the document.

As a CRM Development Lead, you will lead one of our agile CRM teams in building world-class applications to meet evolving requirements while improving the Global, field-facing Salesforce environment overall. You will work closely with the CRM Architect during the design and estimation of features and functionality on Salesforce and will be responsible for leading the team in their technical delivery of those changes.

This role requires extensive hands-on Salesforce development experience and experience leading agile development teams. You must also have excellent technical and functional skills to deliver a seamless client interaction while working effectively with cross-functional teams to meet business needs.

POSITION RESPONSIBILITIES :

- In order of importance, list the primary responsibilities critical to the performance of the position. It is recommended not to list actual tasks but focus on essential responsibilities that highlight accountability and level of judgment required. Percent of Time (sum of responsibilities should equal to 100%)

- Lead one of the agile development teams in their continued delivery of new features & functionality. 35

- Work with the CRM Architect to translate business requirements into well-architected solutions that best leverage the SF platform and products through configuration whenever possible 15

- Review & approve code from developers on your team, ensuring that they are following both Salesforce best practices and Zoetis design patterns.

- Participate in all aspects of the development workstream (story design, estimation, prioritization, testing, deployment, etc)

- Accurately estimate work effort and set a realistic schedule for development

- Create and maintain detailed technical documentation for features.

- Maintain effective business relations and rapport - delivering timely and relevant information with the ability to quickly identify and report problems and delays 5

- Perform knowledge transfer activities to relevant teams after delivery of new features 5 ORGANIZATIONAL RELATIONSHIPS

- Provide the primary groups or key positions that this position will have interaction with as a regular part of the position responsibilities. Include any external interactions as appropriate.

- Junior Developers, Senior Developers, Product Owners, Business Partners, Architect

- Cross-Functional ZTD Teams (SAP, etc)

- RESOURCES MANAGED

- Financial Accountability

- Indicate the Average Budget or Revenue accountability, as applicable.

- Not Applicable

- Supervision

- Indicate the typical number of Colleagues managed. Include direct & indirect reports, matrix responsibility and or additional resources (i.e. contingent workers), as applicable.

- Not Applicable

- EDUCATION AND EXPERIENCE

Indicate the formal education, certification or license required and/or preferred. Include the minimum number of years of relevant experience required for the position (where legally permissible).

- Bachelor's degree in Computer Science or a related field

- 8+ years of experience with Salesforce platform, which should include: Apex, Visualforce, Lightning Components using the Lightning Design System framework, Apex data loader, and declarative platform tools (Lightning Flows, Process Builder, Lightning App Builder, etc.)

TECHNICAL SKILLS REQUIREMENTS :

- Indicate the technical skills required and/or preferred, as applicable.

Basic Qualifications :

- Experience managing a team of developers in an agile DevOps delivery model.

- Extensive experience developing applications on the Force.com platform, using Apex Classes/Controllers/Triggers, and Front-End UI components

- Experience with Visualforce pages, Lightning Design System, Lightning Web Components, Aura Components, and other necessary UI technologies.

- Strong knowledge of Object-Oriented Analysis and Design, database design and software development lifecycle

- Knowledge of advanced Apex programming concepts such as core design patterns, limits and bulk patterns, efficient and reliable trigger handling, asynchronous operations, and effective unit testing

- Demonstrated in-depth knowledge in all "layers" of the solution stack (e.g., front-end, services, data)

- Strong working experience on Agile methodology and DevOps framework

- Ability to design and write APIs as well as develop solutions using REST Principles

- Demonstrated experience designing technical solutions against business requirements.

- Demonstrated experience in implementing multiple design patterns

- Demonstrated awareness of API Management Tools and Tool usage

- Ability to understand declarative limits of the platform and knowledge of where and how code should be developed

- Strong working knowledge of Dataloader, SOQL, XML, Javascript, Java, jQuery, angular JS

- Experience building integrations with Salesforce.com leveraging Web Services development or experience with the Salesforce API (REST/SOAP/Metadata, etc.)

- Strong problem-solving skills with the ability to work cross-functionally in a fast-paced and rapidly changing work environment either on a team or as an individual contributor

- Comfortable with modern software development lifecycle best practices including iterative and incremental development, delivering working software frequently with attention to technical excellence

- Strong written and verbal communication

- Deep understanding of the Salesforce product suite including Salesforce1, Sales Cloud, Service Cloud, Communities and AppExchange Solutions

Preferred Skills :

- Knowledge of Salesforce NetZero Cloud

- Knowledge of integrations, 3rd party integration tools. Heroku, XPLENTY and Postgres DB. Working knowledge of SAP and SFDC integration is strongly preferred.

- Experience developing for Salesforce Communities and CPQ

- Strong customer focus with a high tolerance for ambiguity and requirement changes

- Strong problem-solving mindset to ensure creative thinking for potential solutions

- Demonstratable technical thought leadership

- Demonstratable understanding of micro-service and enterprise design patterns

Preferred Credentials :

- Salesforce Platform App Builder Certification

- Salesforce Administrator Certification

- Salesforce Platform Developer I Certification

- Salesforce Platform Developer II Certification

- Salesforce Lightning Component Framework Specialist (Trailhead Super Badge)

- Salesforce Lightning Experience Specialist (Trailhead Super Badge)

PHYSICAL POSITION REQUIREMENTS :

- Note the physical conditions in which work will be performed, if applicable to the position. Examples: Lifting, sitting, standing, walking, ability to travel, drive, unusual attendance requirements, weekend work or travel requirements, etc.

- Availability to work between 1pm IST to 10pm IST hours (minimum 3 hours of overlap with US ET Time zone)

- This description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required. Additional position specific requirements/responsibilities are contained in approved training curricula.