Order Management-11th May

3 weeks ago

Bengaluru, India HCLTech Full time

Walk in 11th May - Order Management - 10 AM to 5 PM

HCL Tech- ITPL Campus Bangalore

Address: ITPL SEZ, Aviator Building, 8th Floor Unit-B, Whitefield Main Rd, Bengaluru, Karnataka 560066

India, Bangalore , Full time Employment

Contact Person :- Yanosh, Samrin


We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.


If this sounds like an environment youll thrive in, then youre in the right place. Join our summer internship program; connect and learn from colleagues across the world while gaining impressive experience and knowledge in the tech industry


Your Role & Responsibilities

Responsibilities include:

Order verification (OVC) and Order Entry

Data gathering and order verification with the customer to include:

Customer name and technical and site contacts, site readiness

Products ordered, product intervals and customer delivery date requirements

Review order status communication plan

Confirm all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete

Update and complete order information

Submit order to provisioning

Fallout / Exception Order Management:

Track assigned orders, resolve order fallout tasks and drive resolution of order rejections

Escalate to supplier organizations on orders requiring action

Confirm that all pre-work activities related to activation are complete

Coordinate test and install

Scheduling activation

Perform all Order Management fallout functions, generally tied to groups of orders for a single client or project

Provide senior level support for escalated orders, high visibility clients, and high revenue orders

Manage and resolve fallout in specialty areas such as circuit provisioning and Network builds

Provide vendor partner oversight

Skills and Qualifications

General knowledge of Telecommunications, Networking Technologies, and Solutions

SFDC tool & processes knowledge

Must have the ability to deliver written and verbal messages with customers

Requires critical thinking in the decision-making process

Overall technical aptitude and forward thinking

Must be English literate and numerate

Strong customer service focus with drive to deliver a world-class customer experience

Clear confident communicator with strong written and verbal presentation skills

Ability to work on own initiative with minimal supervision and also as part of a wider project/team

Perform well under pressure to meet deadlines

High attention to detail, data accuracy and quality of input

3+ years demonstrable experience in a Business to Business (B2B) / Corporate Environment

Problem management skills and strong analytical skills


How Youll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

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