Order Management Representative

1 month ago

Bengaluru, India Black Box Full time
Work Location: Bangalore(Manyata Tech Park)

Experience: 5 to 10 Years

Shifts: Night Shift (06:30 PM to 03:30 AM)

- Candidates within the Supply Chain Organization will possess characteristics that show:- ability to grasp complex sales transactions and understand how to implement them in the SAP ERP system satisfying:- accounting requirements and general understanding of revenue reporting rules- requirements- requirements- requirements- capacity to develop and retain knowledge of manufacturer requirements in order processing to insure timely and successful transactions both downstream and upstream(AR, procurement, RMA, Vendor Management , Negotiation etc)- an understanding of policies and processes and yet exercise judgement and flexibility in their implementation to allow for reasonable advancement of business activity without ridged and inflexible approach. Policies and processes are defined to set limits and provide direction rather than rigid and inflexible rules- Create and maintain detailed and accurate documentation of all transactions- Communicate key Customer purchase terms and conditions- Reconcile sales order submissions and produce valid system orders- Follow Life-Cycle of all orders to ensure Customer's needs are met in a timely manner- Work closely with Implementation to ensure that installation schedules are met with the Customer's satisfaction in mind- Track billing schedule to ensure timely accurate invoicing thus help business maintain cash flows- Manage billing and conduct billing review to process various billing transactions, including subscription and milestone billing.- Billing Reconciliation- Satisfy Customer’s as well as Business’s invoice requirements to ensure that compliance with relevant laws, rules, regulations and policy are met- Distribute customer invoices as appropriate, clarify and resolve customer billing disputes quickly and efficiently- Assist A/R in resolving invoicing disputes- Maintain database integrity in all transactions- Ability to provide reports,in numerous formats., to multiple people and departments when requested- Possess passion for numbers and financial data, extensive product knowledge and systems knowledge to ensure all reporting requirements can be met- Strong SAP Sales Distribution domain in Order management- Good knowledge on contract review , contract based order processing- Good functional skill set in Sales, procurement from Product based organization is a plus- Need to have experience in creation / amendment of sales orders reiteration of components in the order and exception management of such orders upon request from customers.- Candidate should have experience in SAP- Excellent in working with spreadsheets- Ideas on implementation of SLA and fixing TAT for each task to be completed accordingly.- Managing the customer Schedules and Forecasting future sales based upon previous supplies and Material Requirement Planning raising enquiries for quotation and accordingly preparing quotation also maintain order book consistently.- Co-coordinating with customer on timely basis and meeting their additional requirements.- Internal Co-ordination with Purchases Department and Finance Department for smooth execution of orders.

Other Non-essential Functions (Key Result Areas)

Other duties as assigned by the Manager

Standards for Measuring Success

Profit & Loss statement

Cost Control

Key management attributes and Key Performance Indicators (KPIs) as agreed

Tools & Resources Required

PC

Telephone

Any other equipment as required

Environmental Attributes

High Speed

Fast Growth

Highly charged

Dynamic – frequent changes

JOB SPECIFICATION: ASK Framework

Attitude

Positive

Team-centric

Client-centric

Fast paced and prompt

Achievement oriented

Energetic and Enthusiastic

Self-motivated

Focused

Entrepreneurial

Skills

Strong interpersonal qualities

Strong creativity and problem-solving skills

Strong communication skills

Strong PC and ERP system skills

Strong basic accounting skill set and knowledge base.

Experience: 5 to 10 years of experience in Order management related to technology supply chain operations and accounting utilizing and ERP system.

Knowledge:

Experience in the information communications technology (ICT) sector

Experience in complex project management

Experience in technology pricing and market analysis

Experience in Accounting Principles

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