Telecaller - Associate - Lending Collections

2 weeks ago

Mumbai, India Paytm Full time
About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.About the team:  Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.About the role:  They will be responsible for collection targets of the assigned branches. They will be required to meet the target of assigned product. Follow the legal guidelines for collection agencies & in-house collections.Expectations/ Requirements: 1. To achieve collection targets of the Respective Branch assigned.2. Meeting the Target on the product assigned for Collections.3. Ensuring legal guidelines are compiled for entire collection structure in letter and sprits.4. Ensure that the collection agencies and In-house collectors adhere to the legal guidelines provided by the law in force.5. Ensure adherence to the Code of Conduct.6. Continuously monitoring collection agencies and In-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.Superpowers/ Skills that will help you succeed in this role: 1. He or she should have more than 1 year of relevant experience in Collections role2. Excellent Communication Skills3. Negotiations skills - strong bias for driving results in a High performance environment4. Strong Relationship and Leadership skills5. Working Knowledge of Computers6. Growth Mindset7. Demonstrated success and achievement orientation.7. Willingness to experiment and improve continuouslyEducation:  graduate in any specialization Experience- Freshers can also apply Why join us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360-degree feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and managerCompensation: If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story

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