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Lead Application Support
2 months ago
Job Description:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 9+ years of experience in supporting business applications.
- Good have experience in AWS
- Proven experience in a similar role, providing technical support for enterprise-level software applications.
- Strong understanding of software development lifecycle and ITIL processes.
- Experience with ticketing systems such as Jira.
- Proficiency in troubleshooting Unix/Linux environments.
- Experience with database technologies such as SQL Server
- Knowledge of programming languages scripting languages (Shell, Python etc.)
- Excellent communication skills, with the ability to explain technical concepts to nontechnical users.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills
