Shriram Life Insurance
3 weeks ago
Job Title: Manager / Senior Manager Training & To: AGM/ Head Required: Minimum 7+ years in training, with at least 23 years in a managerial
capacity (preferably in life insurance & call centre domain)
Job Summary:
We are seeking a proactive and experienced Manager/Senior Manager Training & Development to lead the training function at our Hyderabad Call Centre. The ideal candidate will have deep expertise in life insurance training, strong leadership capabilities, and hands-on experience managing training teams in a BPO or call centre environment. This role involves strategic planning, execution, monitoring, and continuous enhancement of training initiatives aimed at boosting business performance, ensuring regulatory compliance, and driving skill development across all operational Responsibilities:
- Training Strategy & Leadership
- Define and implement the training roadmap in alignment with business goals.
- Lead, mentor, and manage a team.
- Collaborate with business leaders, quality, compliance, and HR to assess and address training needs.
- Training Operations Management
- Oversee end-to-end delivery of training programs including new hire, process, product, and refresher trainings.
- Manage training schedules, nesting support, batch readiness, and floor deployment.
- Ensure all training content is current, relevant, and compliant.
- Quality & Compliance
- Ensure adherence to IRDAI regulations and internal compliance standards.
- Track training effectiveness using KPIs such as throughput, post-training performance, call quality, and sales/service metrics.
- Create feedback loops with operations and quality to enhance training effectiveness.
- Content & Process Development
- Supervise creation and standardization of training materials, SOPs, and digital learning assets.
- Utilize tools such as LMS, dashboards, and data analytics for tracking progress and driving improvements.
- Stakeholder Management & Reporting
- Act as a key liaison between Training and other business functions.
- Present regular training performance reports and insights to senior leadership.
- Support client interactions and external/internal audits pertaining to Skills & Qualifications:
- Graduate/Postgraduate in any discipline (IRDAI certification preferred).
- Minimum 7+ years in training and development, with 23 years in a managerial role.
- Proven experience in life insurance, sales training, and call centre/BPO operations.
- Strong leadership, coaching, and people management capabilities.
- Excellent communication skills in English, Telugu and Hindi, with strong facilitation and interpersonal abilities; multilingual capability is an added advantage.
- Analytical and data-driven approach to tracking and improving training effectiveness.
- Proficiency in MS Office, Learning Management Systems (LMS), and training analytics tools.
- Ability to manage multiple projects and meet tight Attributes:
- High emotional intelligence and strong people leadership.
- Passion for developing talent and building a learning culture.
- Agile, collaborative, and adaptable to evolving business needs.
- Willingness to work flexible hours based on training demands.
(ref:iimjobs.com)-
Tele Caller
1 week ago
Hyderabad, India Shriram Life Insurance Company Full time**GREETINGS FROM Shriram Life Insurance** **Hiring For Voice Process Customer Support Day Shift BPO** **Freshers and Experienced can apply** **LOOKING FOR IMMEDIATE JOINERS ONLY** **CANDIDATES SHOULD SPEAK Telugu/HINDI/Malayalam/Tamil** **CANDIDATES WHO HAVE ANY VOICE SUPPORT EXPERIENCE CAN APPLY** **CANDIDATES SHOULD HAVE UPDATED RESUME AND AADHAAR...
-
Influencer Marketing Manager
3 days ago
Hyderabad, Telangana, India Shriram Life Insurance Full time ₹ 8,00,000 - ₹ 24,00,000 per yearJob Description: Sr. Manager / AGM Content & Influencer MarketingPosition:Sr. Manager / AGM Content & Influencer MarketingDesignationSr. Manager / AGM Influencer MarketingDepartmentMarketingSub-Department / VerticalBrand & CommunicationLocationHyderabad (HO)Reporting ManagerHead MarketingDirect Reports1 Content Executive/Video Editor Role Summary:The Sr....
-
Hyderabad, Lakdikapul, India Shriram Life Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJD Role: Relationship Managers /Sr Relationship Managers Company Overview:Shriram Life Insurance is a dynamic and customer-centric insurance provider committed to delivering unparalleled service and comprehensive coverage to our clients. We are seeking a highly motivated and results-driven Relationship Manager to join our team. The successful candidate will...
-
Direct Channel Sales Executive
2 weeks ago
Hyderabad, India Shriram Life Insurance Full timeJob Description Company Description Shriram Life Insurance is committed to protecting Indian families, especially those vulnerable to financial uncertainty, with life insurance solutions. We provide affordable, high-quality solutions tailored for the average Indian through a customer-centric approach. Our pioneering digital solutions like ShriMithra,...
-
Life Insurance Agent
3 weeks ago
Hyderabad, Warangal, India Aditya Birla Sun Life Insurance Full timeJob Description Company Description Established in 2000, Aditya Birla Sun Life Insurance Company Limited (ABSLI) is a joint venture between the Aditya Birla Group, a globally recognized Indian conglomerate, and Sun Life Financial Inc., a leading international financial services organization from Canada. ABSLI combines local expertise with international...
-
Life Insurance Agent
2 weeks ago
Hyderabad Jubilee Ho, Hyderabad, Telangana, India Bajaj Allianz Life Insurance Full time ₹ 2,40,000 - ₹ 4,80,000 per yearLife insurance policy based on commission as do it in your possibility timings and get 20 to 30 %commissionPanAadharBank statementEducation certificate567/- for irda exam feePhotoSignatureNo office sittings no hr or teamleaders no pressureJob Types: Full-time, Part-timePay: ₹30, ₹40,000.00 per monthExpected hours: No less than 3 per weekBenefits:Life...
-
Life Insurance Agent
1 week ago
Hyderabad Jubilee Ho, Hyderabad, Telangana, India Bajaj Allianz Life insurance company Full timeLife insurance policy based on commission as do it in your possibility timings and get 20 to 30 %commission Pan Aadhar Bank statement Education certificate 567/- for irda exam fee Photo Signature No office sittings no hr or teamleaders no pressure **Job Types**: Full-time, Part-time Pay: ₹30,000.00 - ₹40,000.00 per month Expected hours: No...
-
Senior Manager
2 weeks ago
Hyderabad, Telangana, India Shriram Life Insurance Full time ₹ 15,00,000 - ₹ 25,00,000 per yearPrior experience in Medical TPA management for Life Insurance sectorMust have basic knowledge of Underwriting guidelines & Insurance OperationsEstablish and manage relationships with Medical TPAsGood in team handlingVendor ManagementRegulatory complianceInternal/External AuditGood in MIS, Reports & Data AnalyticsRole & responsibilities
-
National Account Manager
4 days ago
Hyderabad, Telangana, India Shriram Life Insurance Full time ₹ 15,00,000 - ₹ 30,00,000 per year• Job Title: National Account ManagerLocation: Pan India -Reporting @ Head Office:Department: Institutional Sales / Strategic PartnershipsReports To: Head Corporate Sales / Strategic Alliances Job SummaryThe National Account Manager will be responsible for driving life insurance business across India by managing and expanding relationships with a...
-
Manager/Senior Manager
7 days ago
Hyderabad, Telangana, India Shriram Life Insurance Full time ₹ 1,20,000 - ₹ 2,40,000 per yearJob Title: Manager / Senior Manager – Training & DevelopmentDepartment: TrainingLocation: Hyderabad Call CentreReports To: AGM/ Head - OperationsExperience Required: Minimum 7+ years in training, with at least 2–3 years in a managerial capacity (preferably in life insurance & call centre domain)Job Summary:We are seeking a proactive and experienced...
