Change And Release Manager

4 weeks ago

Bengaluru, India Wipro Full time

Change & Release Manager

The role of Change & Release Manager is to control changes and ensure the Release and Deployment Management process are achieved in a standardized manner in relation to a organizations policies, procedures and plans while ensuring minimal impact upon customers. The objective includes to build, test and deliver the capability to provide the services specified and that will accomplish the stakeholders' requirements and deliver the intended objectives.

1.3.1 RESPONSIBILITIES

Ensure each and every Change & Release is recorded and approved before implementation

Ensure the Change & Release Management process is applied in the most appropriate manner possible within the Organization

Ensure Change/ Releases are categorized & prioritized and are approved as per the defined Process based

Ensure that standardized methods and techniques are used in the preparation, building, testing and implementation of Releases and in-line with Change Management

Chair CAB meetings, circulate the MOM of the CABs, conduct Post Implementation Reviews for Changes & Releases, conduct periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.

Review Forward Schedule of Changes to identify RFCs that should be Full, Delta or Package Releases

Ensure proper planning wrt scope, building, roll-back, testing, deployment & delivery of Releases

Delivery of compilation, build and test results into Evaluation Predicted performance report

Obtaining resources to deliver the release, compiling the Release Units into the Release Package, Structuring, and controlling test environments, Service release test, Service Operation readiness test

Manage the deployment team, ensure roles and responsibilities are understood

Transfer of pre-test elements (Agreements, financial assets, roll back plans), Service

Deployment / Removal of the service / superfluous services

Perform CSI SIP, lessons learned are logged

Monitor & Report on the agreed, CSF, SLA & KPIs and ensure effective communication

Ensuring the Release and Deployment Management process is performed as designed and the required training programs are in place for both IT and the user community

Act as the central point of escalation for members of the process team. Also ensure that escalation to the process owner and other key process owners is executed as required

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1.3.2 KEY SKILLS AND COMPETENCIES

7-10 years of ITSM experience in Change and Release Management

Experience in any Agile, DevOps, Automated build, CI/CD frameworks

Excellent communication skills in dealing with people at all levels within the organization and externally

ITIL 4 Foundation / ITIL MSF Certification

Must have working knowledge and experience on deployment of automation tools

Ability to plan builds and releases with good written and verbal communication skills

Should have adequate writing skills for preparing release notes and appropriate release documents

Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors

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