Change And Release Manager

7 days ago


Bengaluru, Karnataka, India Wipro Full time

Change & Release Manager

The main role of the Change & Release Manager is to oversee changes and ensure the Release and Deployment Management process is carried out according to the organization's policies and procedures, minimizing customer impact.

The primary goal is to develop, test, and deliver services as specified, meeting stakeholders' requirements and achieving set objectives.

  • RESPONSIBILITIES:
  • Ensure all Changes & Releases are recorded and approved before implementation
  • Apply the Change & Release Management process effectively within the Organization
  • Categorize and prioritize Changes/Releases based on the defined Process
  • Use standardized methods for preparing, building, testing, and implementing Releases aligned with Change Management

Chair CAB meetings, share CAB meeting minutes, conduct Post Implementation Reviews, perform periodic audits based on Wipro and Customer processes, and close Audit-gaps within agreed timelines.

  • Review Forward Schedule of Changes to determine Full, Delta, or Package Releases
  • Plan effectively for scope, building, roll-back, testing, deployment, and delivery of Releases
  • Deliver compilation, build, and test results into Evaluation Predicted performance report
  • Secure resources for release delivery and compile Release Units into Release Package
  • Manage test environments, Service release test, and Service Operation readiness test
  • Ensure understanding of roles and responsibilities within the deployment team
  • Transfer pre-test elements, Service Deployment/Removal, Perform CSI SIP, and log lessons learned
  • Monitor and Report on CSF, SLA, KPIs, and ensure effective communication
  • Guarantee the proper execution of the Release and Deployment Management process and provide necessary training programs for IT and user community
  • Act as the main escalation point for the process team members and ensure escalation to process owner and other key owners as needed
  • KEY SKILLS AND COMPETENCIES:
  • 7-10 years of ITSM experience in Change and Release Management
  • Knowledge of Agile, DevOps, Automated build, CI/CD frameworks
  • Strong communication skills for interactions at all organizational levels and externally
  • ITIL 4 Foundation/ITIL MSF Certification
  • Experience with deployment of automation tools
  • Ability to plan builds and releases, with strong written and verbal communication skills
  • Effective writing skills for release notes and related documents
  • Ability to collaborate with Multiple Technical towers, face the Customer, and coordinate with Vendors


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