Senior System Administrator

18 hours ago

Mumbai, Maharashtra, India Essex Company Full time

Full job description :

- Provide support for incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.

- Provisioning and system setup for new hires.

- Prioritize incidents and service requests according to defined processes to meet defined SLAs.

- Use remote tools and diagnostic utilities to aid in resolving support requests.

- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

- Installing and configuring hardware and software components throughout various network infrastructure devices.

- Install antivirus software and ensure virus definitions are up to date.

- Server administration via Active Directory, File and Print services, DNS, and DHCP.

- Network firewall and switch administration and maintenance.

- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

- Establishing good relationships with all departments and colleagues.

- Ensuring company safety and security standards are met.

- Network and server solution design and architecture.

- Migrating on-premises servers and IT infrastructure to the cloud.

- Enabling and using advanced tools and processes to provide cybersecurity protection to the client's IT infrastructure.

- Provide L1 support for desktops, laptops, printers, and servers across Windows & Linux platforms.

- Ensure seamless functioning of classroom IT systems including projectors, smartboards, audio systems, etc.

- Support and maintain LMS (Learning Management System) platforms; coordinate with academic departments for smooth usage.

- Assist in user account management, email setup, software installation, and IT troubleshooting.

- Perform regular system monitoring, verify integrity, and availability of hardware/software resources.

- Provide basic network troubleshooting; hands-on support for routers, switches, and firewalls (Cisco preferred).

- Coordinate with L2/L3 support teams for escalation and resolution of complex issues.

- Maintain inventory and documentation of assets, licenses, and configurations.

Requirements :

- Experience with desktop and server operating systems, including Windows 7 Windows 10 Server 2008 Server 2012 Server 2016 Server 2022 and Mac OS.

- Experience writing proposals for technical solutions to fulfill business needs.

- Strong understanding of technology and business productivity systems.

- Active Directory knowledge and experience.

- Experience with firewalls, switches, routers, and APs.

- RMM and PSA Experience.

(ref:hirist.tech)

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