Customer Support Engineer

4 days ago


New Delhi, India UMABOY Full time

Job Title: Technical Customer Support SpecialistJob Summary: We are seeking a Technical Customer Support Specialist to provide exceptional service to our customers. The ideal candidate will troubleshoot and resolve technical issues, provide product information, and ensure customer satisfaction.Responsibilities:- Respond to customer inquiries via phone, email, and chat - Troubleshoot and resolve technical issues with products/services - Provide product information and demonstrate features - Identify and escalate complex issues to senior support teams - Document customer interactions and solutions in CRM - Meet or exceed customer satisfaction targets - Collaborate with internal teams to resolve customer issuesRequirements:- 1-2 years of technical customer support experience - Bachelor's degree in relevant field (e.g., mechanical , electrical,IT) - Excellent communication and problem-solving skills - Technical aptitude and willingness to learn - Customer-centric approach with ability to work in a fast-paced environment



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