Customer Support Engineer

13 hours ago

New Delhi, India Capgemini Engineering Full time

- “Good understanding of A/C functioning, experience in MRO or airline, or experience in design office on operational systems”- Good understanding of Airline operating and maintenance environment.- Experience in the Propulsion Fuel APU Air System domain- Knowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM,), Engineering Drawings (Mechanical and Repair) Interchangeability/Spare Parts management and Configuration Management, Concessions- Experience with the following tools will be an advantage: Tech Request, Airn@v, Zamiz (AIRINA), Taksy, SNS, APS, AVD, FTS+, SAP, ICC, PASS SSI, PDMLink (APS), Gsuite, Airbus World, DocMaster, Airbus Norms & Specs.- Ability to coordinate remotely / virtually among Design Office, Support Engineering, Vendor service providers, Suppliers, Support teams.- Good knowledge of MS Office suite. English: Advanced level (written and spoken);- Overall, 2 to 9 years of ExperienceYour role:In the Customer Services Engineering department, the candidate will integrate a team of engineers in charge of solving the technical queries raised by the Airbus customers related with In-Service Engineering issues.- The scope is to answer In-Service queries, investigate In Service Issues and exploit In-Service Experience.- Within this context the activity will focus on:- Analyzing and answering daily queries from customers on ALL Airbus civil A/C; - Agree on a resolution deadline with the customer and define a resolution strategy. - Anticipating recurring queries. - Developing a collaborative network with internal and external contributors. - Provide solutions in collaboration with the customer for a safe operation environment. - To constantly perform operational assessments of the Airbus fleet and raise actions. - Capitalizing the In-Service experience into innovative solutions, for better support and optimization; - Building the team of tomorrow.Overall, 2 to 5 years of ExperienceEducational Qualification: B.E / B.Tech in Aeronautical or Aerospace EngineeringAME with Paper III cleared candidates in Mechanical Streams.Work Location: Bangalore

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