Customer Support Engineer

4 days ago

New Delhi, India First Brands Group, LLC Full time

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers.We have an immediate opening for a Customer Support Engineer (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, product specifications, troubleshooting mechanical difficulties, and other diagnostic inquiries.Essential Duties & Responsibilities- Answer customer queries on technical or troubleshooting aspects of water, fuel, wiper, filter, brakes, lift supports & ignition products to include but not limited to the use of telephone, Live Chat messaging, email and other various technology. - Capture full call details & resolution using call handling database. - Utilize OE and Aftermarket Service Information Websites for assisting customers with diagnostic inquiries. - Maintain and work with in assigned department metrics. - Assist with supporting customers and documenting data for market analytics. - Help customers trouble-shoot technical situations and provide solid technical advice. - Develop strong product knowledge on Trico Group products and uses - Develop expertise on company systems and resources to accurately locate answers to questions and drive continuous system improvements. - Other duties and projects as assigned.Education, Experience, and Skills- Mechanical/ Production Engineering degree. - Strong automotive knowledge required mechanic or technician work experience - Experience with Tier 1 suppliers, original equipment (OE) manufacturers, or major car service dealerships will be considered an advantage. - Proficient keyboarding skills required - Proficiency in using basic computer programs like excel and other database tools - Excellent communication skills with a high level of English proficiency. While not mandatory, IELTS or TOEFL certification is considered a plus. - Possess skills in on-line database platforms. - Ability to multitask and monitor multiple forms of communications while working on multiple computer screens and programs. - Be hardworking and motivated - US time zone : 5.30 pm. It works from the office. - Available to work one part-time Saturday per month

  • Customer Support Specialist

    3 weeks ago

    Delhi, India Customer Support Full time

    1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...

  • Customer Support Specialist

    3 weeks ago

    Delhi, India Customer Support Full time

    1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...

  • Customer Support Engineer

    2 weeks ago

    New Delhi, India Bergen Systems Pvt Ltd Full time

    Company DescriptionBergen Systems Pvt Ltd provides robust, innovative, and durable solutions for the electronics industry in India. With a focus on PCB Assembly Equipment, Wire Processing Equipment, and Semiconductor Packaging Equipment, Bergen Systems has become a key supplier for industry leaders in India. For over 30 years, Bergen Systems has set...

  • Customer Support Engineer

    13 hours ago

    New Delhi, India Bergen Systems Pvt Ltd Full time

    Company Description Bergen Systems Pvt Ltd provides robust, innovative, and durable solutions for the electronics industry in India. With a focus on PCB Assembly Equipment, Wire Processing Equipment, and Semiconductor Packaging Equipment, Bergen Systems has become a key supplier for industry leaders in India. For over 30 years, Bergen Systems has set...

  • Customer Support Engineer

    4 weeks ago

    New Delhi, India Capgemini Engineering Full time

    - “Good understanding of A/C functioning, experience in MRO or airline, or experience in design office on operational systems”- Good understanding of Airline operating and maintenance environment.- Experience in the Propulsion Fuel APU Air System domain- Knowledge of Tech Data Manuals (AMM, TSM, SRM, IPC, WDM,), Engineering Drawings (Mechanical and...

  • Senior Customer Support Engineer

    3 weeks ago

    New Delhi, India StitchFin Full time

    About UsStitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our team...

  • Customer Support Engineer

    4 days ago

    New Delhi, India UMABOY Full time

    Job Title: Technical Customer Support SpecialistJob Summary: We are seeking a Technical Customer Support Specialist to provide exceptional service to our customers. The ideal candidate will troubleshoot and resolve technical issues, provide product information, and ensure customer satisfaction.Responsibilities:- Respond to customer inquiries via phone,...

  • Automation Engineer

    4 weeks ago

    New Delhi, India Tek Support Full time

    Job Title:Senior Automation Engineer – Pharmaceutical Manufacturing Location:Remote Experience:10+ years Industry:Pharmaceutical / Biotech ManufacturingJob Summary: The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment reliability...

  • Support Engineer

    2 days ago

    New Delhi, India Hireginie Full time

    Application Support EngineerOur Client:A leading global e-commerce SaaS platform founded in 2011, offering a comprehensive post-purchase experience solution for online retailers. It provides tools for shipment tracking, returns management, delivery analytics, and automated customer engagement. Trusted by thousands of brands worldwide, the platform helps...

  • Customer Support Engineer

    7 days ago

    Delhi, Delhi, India VAST Data Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    DescriptionVAST Data is looking for a Customer Support Engineer to join our growing teamThis is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence."VAST's data management vision is the future of the...