Campaign Execution

3 weeks ago

Mumbai, India Netcore Cloud Full time

Netcore Cloud is a leading AI/ML-powered personalization full stack MarTech platform that helps B2C brands increase engagement, conversions, revenue and retention across the entire customer lifecycle.

We currently work with 6500+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated personalization marketing platforms.

Headquartered in India, we have our global footprint across 10 countries worldwide. Netcore has been certified as a Great Place to Work for five consecutive years; further reinforcing our family and people first culture driven by our values of honesty, humanity, openness and commitment for customer and employee success.

The Role

Associate - Campaign Execution & Helpdesk Support

Location: Thane, India (During Training) Work from Home (Post-Training)

Shift Timings: 6 PM to 3 AM IST


About the Role

Netcore Cloud is seeking a customer-facing, technically adept professional to join as a Campaign Execution & Helpdesk Support Engineer. This is a dual-role opportunity where you will execute digital campaigns and provide technical support for clients, ensuring seamless adoption and optimal use of our platforms.


What You'll Do

Campaign Execution

  • Plan, set up, and execute campaigns (Email, SMS, Voice, Automation) on time.
  • Make primary HTML modifications when required.
  • Monitor campaign delivery and analyze performance reports with actionable insights.

Helpdesk Support

  • Provide first-level technical support through phone, email, and ticketing tools.
  • Handle and resolve tickets effectively, balancing campaign execution and support tasks .
  • Troubleshoot customer-reported issues related to platform usage, reports, or delivery.

Technical & Process Excellence

  • Perform root cause analysis on recurring issues and suggest sustainable fixes.
  • Leverage UI and backend knowledge for effective troubleshooting.
  • Recommend process improvements and product enhancements based on real customer feedback.

Customer Advocacy

  • Act as a trusted advisor and voice of the customer within internal teams.
  • Maintain high standards of professional communication.
  • Drive customer success by ensuring consistent quality, ROI, and satisfaction.

Ideal Profile

What We're Looking For

  • 0-1 years in a Support Team role (mandatory) with exposure to UI and backend systems .
  • Strong customer-facing experience in handling queries, escalations, and relationship management.
  • Hands-on experience with ticketing systems, ticket resolution, and customer handling skills .
  • 0-2 years of total experience in customer support, technical support, or campaign execution .
  • Strong technical knowledge: Linux troubleshooting (mandatory) , SQL, DNS, HTML, CSS.
  • Proficiency in Microsoft Excel/OpenOffice Calc and PowerPoint for reporting.
  • Excellent written and spoken English communication skills .
  • Self-motivated, strategic thinker, collaborative, and quick learner.
  • Flexibility to work the evening/night shift (6 PM to 3 AM IST) .

What's on Offer?

  • Join a market leader within IT Services
  • Opportunity within a company with a solid track record of performance
  • A role that offers a breadth of learning opportunities

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