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3 weeks ago
Sales & Service Manager Coverage: Gujarat & MP.
Summary of Role:- To ensure timely installations and service of installed equipment.
- To ensure lead generation for dialysis equipment & consumables.
- Assist regional sales manager in handling key accounts.
- Assist team in scheduling of urgent / important calls to ensure maximum customer satisfaction.
- Demonstrate strong problem-solving skills & team management Ensure timely installations and service for all equipment.
- Ensure good relations with all KOLs and with technician groups.
- Ensure seamless demo of equipment across India by supporting local team members.
- Nurture key accounts for equipment and consumables.
- Planning and developing strategies to meet customer demands.
- Traveling extensively to build strong customer connect and resolving customer issues on priority.
- Generate leads for equipment from existing and new prospective customers.
- Frequent visits to KOLs to build lasting relationships.
- Resolution of customer complaints on priority.
- Carrying out activities pertaining to market intelligence.
- Building & periodically reviewing the progress of all team members.
- Conducting technician and doctor CMEs along with clinical 3+ years preferably in medical device industry, background of dialysis industry would be helpful.
- Should possess strong business acumen, ability to manage customer demands and work closely with KOLs to resolve their queries.
- Should have the prior experience of handling Sales & service in concerned region.
- Should be willing and able to coach and develop team degree/master's degree in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or a related field. (ref:iimjobs.com)
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