Guest Service Associate

4 weeks ago

Hyderabad, India NOVOTEL Full time
Job Description

Primary Responsibilities

  • Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
  • Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
  • Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
  • Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

People Management

  • Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Hyderabad Airport to ensure maximum cooperation, productivity, morale and guest service.
  • Interact with guests and personnel of the hotel in an efficient and friendly manner.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Provide high level of service standards.

Operational Management

  • Inspect room linens before placing in rooms and return below standard pieces to the respective person in Housekeeping.
  • Ensure to report to work on time and according to posted schedule.
  • Ensure to daily change soiled linens on beds and remake beds.
  • Strictly follow the lost and found procedures.
  • Ensure floor pantries and corridors & fire exits are as per the standards.
  • Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
  • No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.

Qualifications

Knowledge and Experience

  • Diploma in Tourism / Hospitality Management
  • Fresher or Minimum 6 months to 1 year of relevant experience
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies

  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Must be well-presented and professionally groomed at all times


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