Customer Service Representative

3 weeks ago


New Delhi, India Alankit Assignments Ltd Full time

We are seeking a dedicated and customer-focused Customer Relations Specialist to handle inquiries related to Germany Visa, Passport, and Other Services . The ideal candidate will provide exceptional support to applicants via phone (inbound/outbound), email, and chat

Responsibilities

  • Handle inbound customer inquiries in a fast-paced call center environment, providing accurate and timely information on passport, visa, Consular, and OCI services.
  • Assist customers with application requirements, processes, tracking, and status updates, ensuring clear communication and transparency.
  • Resolve customer queries and complaints professionally, escalating unresolved issues to the appropriate team when necessary.
  • Stay informed about German consulate/embassy guidelines, regulations, and updates related to visa/passport services.
  • Maintain detailed records of customer interactions, including resolutions and pending matters, in the database using call center software.
  • Demonstrate a polite, empathetic, and professional demeanor in all interactions to enhance customer satisfaction.

Requirements:

  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in German, English & Punjabi Language.
  • Familiarity with German consulate procedures or international documentation processes is desirable.
  • Ability to work in a dynamic, fast-paced environment.
  • Proficient in MS Office and call center software.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.


Interested candidate can book an appointment on 9582200503 and can walk-in for an interview also.



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