Customer Service Representative

2 weeks ago


New Delhi, India Clerk-Tech Full time

Customer Service Representative (CSR) – Technology & SalesKey Responsibilities:∙Serve as the first point of contact for customers, addressing inquiries, troubleshooting issues, and providing exceptional service.∙Understand customer needs and recommend suitable solutions, upselling where appropriate.∙Manage customer accounts and maintain detailed records in CRM systems.∙Handle inbound and outbound calls, emails, and chats professionally.∙Follow up with customers to ensure satisfaction and resolve any concerns.∙Work closely with the sales team to generate and nurture leads.∙Assist with technical inquiries related to products and services.∙Provide product demonstrations and guide customers through technical processes.∙Stay up-to-date with company offerings, industry trends, and technology updates.Requirements:∙Fluent in English with excellent verbal and written communication skills.∙Strong customer service experience, preferably in a sales-driven environment.∙Proficiency in Microsoft 365 (Outlook, Excel, Word, Teams) and CRM platforms.∙Ability to learn and adapt to new technology quickly.∙Strong problem-solving skills and attention to detail.∙Experience handling customer inquiries via phone, email, and chat.∙Self-motivated with the ability to work independently and as part of a team.Shift-US shiftSalary-5.2 to 5.6 LPA



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