Customer Service Representative

2 weeks ago


New Delhi, India BeatO Full time
We are looking for a Customer Service Representative to join our team and provide exceptional support to our customers. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience.
Role & Responsibilities
Responsible for answering customer queries through various communication channels such as phone, email, chat.
Help customer troubleshoot issues, resolve problems, and find solution to their concern.
Explain or educate the customer about product & services to assist the customers in making the decision.
Maintain accurate records of customer interactions, including the nature of inquire, action taken, and resolution provided.
Ensuing that all customer service interaction adhere to company policies, guidelines, and ethical standard is important.
Follow up with the customers to ensure that their issues have been resolved and that they are satisfied with the service provided.
Skills & Experience
Bachelor's degree or equivalent experience in customer service.
1-2 years of experience in a customer support role (preferred).
Strong communication and interpersonal skills.
Ability to multitask and handle high-volume interactions.
Problem-solving skills and a customer-centric approach.
Proficiency in CRM software and Microsoft Office.
Ability to understand customers issue and point of view and answering his queries accordingly.
Additional language skills would be an advantage.

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