Senior Manager/Associate Director

10 hours ago

Amrāvati, Maharashtra, India Credence HR Services Full time

Job Description

In this role, you will be responsible for leading the business unit. You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports, and meeting defined quality, customer experience, and efficiency requirements.

In addition to the responsibilities listed above, this position will also:

  • Overall accountable to all internal and external stakeholders for specific engagement under him/her
  • Managing claim personnel to include hiring, training, performance assessment, planning, and delegation of workload, coaching, and motivating to improve the quality and quantity of work performed.
  • Ensure a deep understanding of the practice and portfolio objectives and drive the strategy for the portfolio assigned. Provide regular portfolio status updates and track KPI's/ Metrics related to all project tasks assigned.
  • Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, and benchmarking for making processes more efficient and effective
  • Effectively engage with customers to understand and address customer pain points
  • Provide direction and mentorship to the operations team for the delivery of goals, promote a learning culture, and build a solid team
  • Align to customer goals and deliver on commitments consistently
  • Foresee risks, be proactive, and predictive while developing mitigation plans
  • Build impactful customer relationships; improve Net Promoter Score, maintain existing book of business, and drive revenue growth.

Mandatory Capabilities/Skills /Years of Experience

  • Minimum of 14 years of experience within the relevant domain and skill
  • Experience managing complex service delivery, multi-group, multi-disciplinary projects, preferably in the L&A Domain, with extensive exposure to managing large teams
  • Ability to define projects, execute within timelines and with multiple stakeholders, and deliver projects on time and to budget.

If this aligns with your career goals, please share your updated resume at gargi.rane@credencehrservices.com

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