Director of Technology

About Us :

Indus Action aims to enable over 800 million vulnerable citizens in India to move irreversibly out of extreme poverty by facilitating access to critical government support to which they are entitled. We partner with communities and governments to simplify access to education, livelihoods, healthcare and welfare, using tech and better design to navigate bureaucratic hurdles. By 2030, we aim to impact 30 million people with adequate social protection. Since 2013, our program innovations have impacted 2 million+ citizens in accessing entitlements across the above workstreams. We are building a diverse, inclusive team that reflects the people we serve because real change needs every voice. Together, we're making systems work for those who need them most.

Role Brief :

We are looking for a Director of Technology who brings a blend of strategic depth and hands-on capability. You will drive the end-to-end technology and product vision, while also rolling up your sleeves to ensure high-quality execution across all digital touchpoints. This is a builder's role - perfect for someone who thrives in high-growth environments, can architect scalable platforms and leads teams by example. You'll own engineering and product functions, ensuring alignment with the company's ambitious growth plans.

Role & Responsibilities :

- Define and own the tech and product vision aligned with Indus Action's mission, market needs and business goals.

- Architect and scale secure, user-centric web and mobile platforms to expand welfare access.

- Lead cross-functional teams across product, design, UX and engineering, fostering a high-performance, innovation-driven culture.

- Drive agile roadmaps with rapid iteration, ensuring responsiveness to user feedback and policy shifts.

- Implement best-in-class development practices, CI/CD, cloud infrastructure and platform security.

- Oversee scalable data architecture, ethical data use and actionable analytics.

- Collaborate with government, operations and fundraising teams to drive product-market fit.

- Stay ahead of general tech and AI trends to inform strategic decisions and product evolution.

- Partner closely with the CTO to shape organisational strategy with a strong tech-product lens.

Skills & Expertise :

- Proven track record of aligning tech with mission-driven outcomes.

- Deep experience in building scalable, interoperable digital tools in low-resource, high-impact settings.

- Strong leadership in product strategy, UX for marginalised users and engineering execution.

- Hands-on with cloud, microservices, DevOps, agile and secure system design.

- Adept at identifying inefficiencies and deploying tech to enhance service delivery and beneficiary impact.

Behavioural Competencies and Values :

- Citizen Focused Mindset: Place the vulnerable citizen at the Centre of every action

- Entrepreneurial Energy: Own your time and resources to deliver solutions

- Dealing with Ambiguity: Grace under pressure, progressive elaboration

- Growth Mindset: Every experience is an opportunity for growth

- Collaboration: Build productive partnerships with both internal and external stakeholders

Education and Experience :

- Proven experience in building and scaling building and scaling digital platforms aimed at social impact

- Demonstrated success in strategic planning, cross-functional leadership and stakeholder engagement at national or state levels

- Experience mentoring high-performing technical teams while fostering inclusive, values-aligned growth environments

Compensation :

Competitive as per market standards and organisation benchmarks.

Why work with us ?

Join a mission that directly impacts millions of lives across India. At our organisation, your work doesn't just improve systems; it transforms how vulnerable citizens and families access the support they deserve. You will be part of a team that has helped millions access their rightful entitlements and aims to reach 30 million people by 2030. We offer more than just a job; we provide the opportunity to use technology and innovation as tools for social justice. Working alongside diverse communities and state governments, you will help redesign complicated processes into simple, accessible solutions that eliminate barriers to essential services. Indus Action is part of this commitment to create supportive working environments. Employees are expected to the highest standards of ethics in their professional and personal interactions. Indus Action strongly encourages applications from women, persons with disabilities and those from economically and socially excluded communities.

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"We believe diversity makes teams stronger. We welcome candidates of all backgrounds, identities, and abilities to apply".