Front Office Manager
4 months ago
Job responsibilities:
- Closely monitor operational and business performance
- Conduct daily orientations, inspections, audits, and checks
- Plan and execute overall budgeting of the hotel/hostel within the company-approved monthly/quarterly budgets
- Conduct regular meetings and training sessions with his/her team for regular up-skilling, training and smooth functioning; also work on mechanisms to increase team’s productivity and motivation
- Conduct financial audits and ensure timely reporting of financial statements
- Maintain the hotel/hostel’s property infrastructure to the highest standards (Civil, Furniture/Furnishing, Equipment/HVAC, Plumbing, Electrical, etc.)
- Ensure repair & maintenance works with the company’s prescribed TATs & budgets
- Ensure 100% compliance to hotel/hostel’s operating SOPs, policies & procedures and service standards
- Ensure spotless delivery of the hostel’s services: bed, F&B and non-bed activities
- Ensure highest safety standards by regularly auditing for hazards, health & cleanliness
- Act as final “go to man or decision maker” in guest escalation-related matters
- Act as final “go to man or liaison” with the company’s head office
- Act as final “go to man or liaison” with the various local departments such as municipality, pollution boards, tourism, police, etc.
- Ensure all 5 senses for a top notch (vision, hearing, touch, smell, and taste) experience are maintained at all times
Requirements and skills:
- Educational background: Hospitality graduate or Diploma in hospitality
- Extensive operational knowledge of hotel operations
- Outstanding communication, interpersonal & time-management skills
- Location flexible (PAN India)
- Work exp: 0-5 years of experience
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