Front Office Manager

4 months ago


Mysore division, India The Hosteller Full time

Job responsibilities:


  • Closely monitor operational and business performance
  • Conduct daily orientations, inspections, audits, and checks
  • Plan and execute overall budgeting of the hotel/hostel within the company-approved monthly/quarterly budgets
  • Conduct regular meetings and training sessions with his/her team for regular up-skilling, training and smooth functioning; also work on mechanisms to increase team’s productivity and motivation
  • Conduct financial audits and ensure timely reporting of financial statements
  • Maintain the hotel/hostel’s property infrastructure to the highest standards (Civil, Furniture/Furnishing, Equipment/HVAC, Plumbing, Electrical, etc.)
  • Ensure repair & maintenance works with the company’s prescribed TATs & budgets
  • Ensure 100% compliance to hotel/hostel’s operating SOPs, policies & procedures and service standards
  • Ensure spotless delivery of the hostel’s services: bed, F&B and non-bed activities
  • Ensure highest safety standards by regularly auditing for hazards, health & cleanliness
  • Act as final “go to man or decision maker” in guest escalation-related matters
  • Act as final “go to man or liaison” with the company’s head office
  • Act as final “go to man or liaison” with the various local departments such as municipality, pollution boards, tourism, police, etc.
  • Ensure all 5 senses for a top notch (vision, hearing, touch, smell, and taste) experience are maintained at all times


Requirements and skills:


  • Educational background: Hospitality graduate or Diploma in hospitality
  • Extensive operational knowledge of hotel operations
  • Outstanding communication, interpersonal & time-management skills
  • Location flexible (PAN India)
  • Work exp: 0-5 years of experience


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