Adv. BA. I, Infra Run

Description

Key Responsibilities / Duties :

Gather and analyze information on existing business processes in order to make recommendations that seek to improve business systems and processes. Analyze and document user requirements for enhancements to business processes and reporting. May involve investigation of third party vendors, procedures or systems. Produce clear and unambiguous documentation to detailed proposed solutions/recommendations. Lead reviews of requirements and designs with relevant stakeholders to obtain agreement and sign off of proposals. Participate in creating estimates of cost and effort along with implementation plans to enable timely implementation of process or report enhancements. Work as part of a project team, reporting progress and escalating issues to management as appropriate. Escalate issues in a timely manner as appropriate to ensure successful completion of process and report enhancements. Take ownership and responsibility for appropriately sized process improvements and assignments. Adhere to standards set by the ISM standard policies, procedures and practices. Serve as a subject matter expert on ISM, including, but not limited to reporting of metrics / processes and general reporting, further defined below Provides Customer Support (40%)Acts as IT single point of contact to engage resources and facilitate new or enhanced service requests.Provides input back to the appropriate service owner(s) regarding service improvement and feature requests made by customers.Communicates with and assures key stakeholders are informed throughout all service outages that significantly impact business operations.Facilitates meetings with ITS resources and customers to collaborate on key business requirements, goals, and objectives.Brokers the appropriate resources to participate in common or enterprise-wide initiatives.Interacts with customers to solicit and analyze business needs and review project requests.  Contributes to Process Management and Improvements (30%)Supports process owners and managers with process execution, management, and improvements.Interacts with incident manager to facilitate resolution of complex, critical, or aged incidents.Assists and provides backup to one or more process manager roles.Coordinates and supports IT governance process through reporting and participating in committee meetings. Supports Technology Key Initiatives (30%)Interacts with service owners to establish and launch new services and to expand ITS offerings across the enterprise.Facilitates meetings with business units to discuss and evaluate major technology investments and support levels.

Work Experience / Knowledge:

Minimum of 5 years proven experience developing the skills required for the business analyst role This will include carrying out business process reviews and/ or production of business requirements Experience with ServiceNow tool. Experience creating detailed cost / benefit analysis Able to demonstrate knowledge and use of structured business analysis techniques Experience analyzing business or technical problems and proposing and implementing solutions IT literate with good knowledge of the Microsoft suite of products, including Project and Office Knowledge of process documentation and testing tools Broad knowledge of systems and business processes in use for the relevant business areas

Skills / Other Personal Attributes Required:

Excellent verbal and written skills (to include process flowcharting and formal business solutions documents) Able to work in a global, multicultural environment Able to influence and build relationships at all levels of staff Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service Excellent analytical and problem solving skills Ability to manage conflict well Structured, disciplined approach to work, with attention to detail Good inter-personal skills combined with willingness to listen Ability to analyze requirements and problems and to propose innovative but workable solutions Disciplined time management skills Ability to multi-task and work on more than one initiative at a time Flexible – able to meet changing requirements and priorities Self motivated. Capable of working with little or no supervision Ability to react positively under pressure to meet tight deadlines Able to work independently or as a team player Maintenance of up-to-date knowledge in the appropriate technology areas Enjoy challenging and thought provoking work and have a strong desire to learn and progress ITIL process knowledge preferred but not required

Formal Education: (minimum requirement to perform job duties)

A Bachelor’s Degree, Graduate or Graduate Caliber, or equivalent qualification is preferred

License/Registration/Certification: (minimum requirement to perform job duties)

Business analysis training and/or certificates (i.e. ITIL Foundations, PRINCE II, Foundation or Practitioner; or ISEB Certificate in Business Analysis) are preferred

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

Yes

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office. 

Why Invesco

In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally. 

We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).

What’s in it for you? 

As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world. 

Our benefit policy includes but not limited to: 

Competitive Compensation  Flexible, Hybrid Work  30 days’ Annual Leave + Public Holidays  Life Insurance  Retirement Planning  Group Personal Accident Insurance  Medical Insurance for Employee and Family  Annual Health Check-up  26 weeks Maternity Leave  Paternal Leave  Adoption Leave  Near site Childcare Facility  Employee Assistance Program  Study Support  Employee Stock Purchase Plan  ESG Commitments and Goals  Business Resource Groups  Career Development Programs  Mentoring Programs  Invesco Cares  Dress for your Day 

In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence. 

To know more about us 

About Invesco:

About our Culture:

About our D&I policy:

About our CR program:

Apply for the role @ Invesco Careers :

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