Senior Technical Documentation Specialist

4 weeks ago


Bengaluru, India Hirelo Full time

Responsibilities : - Work independently to develop comprehensive and precise product documentation, including how-to articles, FAQs, overview articles, troubleshooting guides, user guides, and release notes.- Collaborate with product managers and product experts to understand new features and product updates, and develop effective documentation for each release.- Work closely with the Product & Engineering Teams to create developer API documentation for Tekion's partner-facing APIs, webhooks, and SDKs.- Collaborate with Product Managers and solution engineers to capture various use cases catered to by the APIs and document them using sequence diagrams, activity diagrams, etc.- Conduct regular reviews and quality assurance checks of existing documentation to ensure accuracy and relevance.- Efficiently plan and manage multiple documentation projects simultaneously.- Organize information effectively and structure documents to provide better usability and accessibility.- You will work with the product marketing team to review all published content to meet the Tekion standards for publishable content.Requirements : - Bachelor's degree in Computer Science, Technical Communication, or a relevant field.- 5+ years of experience in technical writing, preferably in a SaaS company.- Excellent written and verbal communication skills.- Strong understanding of APIs, SDKs, Webhooks, Open Authentication, and web-app concepts.- Attention to detail to ensure accuracy and consistency in all technical content.- Excellent writing and editing skills to explain complex technical concepts clearly and concisely.- Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment.- Ability to quickly learn new technologies and products.- Ability to conduct in-depth research, gather information from technical sources, and synthesize it into understandable content.- Possess strong interpersonal and communication skills to convey complex concepts to both technical and non-technical audiences.- Should have a zeal to learn with a growth mindset.- Passionate about writing. (ref:hirist.tech)



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