Sales Manager

3 weeks ago

Bangalore Division, India Policybazaar.com Full time

RESPONSIBILITIES:Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfactionEstablish & Manage Relationships / Engagement with the ClientsOversight of team – organizes resources, sets goals, call out strategy from Executives and clientManaging day to day Sales targets (B2C Sales)Responsible for following agreed governance model, escalation & communication planTo ensure training of new staff on the corporate policy rules to be adhered toTo ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedulesTo monitor and document work schedule of staff and absencesBuild strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effectivefoundation for future growthEnsure that all audit related issues are brought to a closeIdentify and drive continuous improvements and initiatives in processCoach & mentor Team lead so that they are able to manage their teams betterHiring of leads and managers, training, inductions, employee & clientsatisfaction scores, performance Appraisals and attrition managementTo ensure that all internal customer queries are followed up on a timely basisCollaborate with internal teams.To be the Key contact for all problems and queries with specific business assigned.Required Skills -Candidate must have onpapers experience as a Manager(Call Center Head)Must have experience into managing a telesales team of between 120-150 peopleMust have strong experience into managing end to end call center operationsMust have strong team management skills.What we offer -Fix CTC + Per month incentives(No Capping) + Medical Insurance + Gratuity and Flexi BenefitsInterested candidates can share their updated resume at Kirtichauhan@policybazaar.com

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