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Straive - Manager - Transition

3 months ago

Chennai, India Straive Full time

Description:

The individual manages transition for projects/programs and drives planning, cross functional coordination, go-live and post transition support. Helps identify, manage, and mitigate risks/issues in order to facilitate the on-time and on-budget delivery. The professional would need to be focussed on successful delivery of the whole of the proposed change, through effective coordination between multiple teams/functions, effectively manage inter-dependencies and ensure clear accountability/ownership of respective activities. The position will report to the Director, Transitions under Head of Strategic Programs & Transition.

Key Responsibilities:

- Develop an understanding of the organisation's Transition Methodology, Services Offerings,Solutions,
Assets and Toolkits

- Drives the delivery of the programme /project keeping the objectives of time, cost, quality and Customer Satisfaction (CSAT) in mind

- Demonstrates strong communication skills, coordinate with stakeholders and drives transition review cadence

- Manages overall transition program in line with the defined transition methodology

- Conducts detailed transition planning in accordance with program objectives

- Monitors and governs overall progress against the defined plan

- Tracks all actions and deliverables associated with the program/project

- Tracks and resolves issues

- Manages expectations across key internal and external stakeholders of the project

- Manages and motivates the team for expected level of performance and deliverable quality

- Manages and resolve team / stakeholder conflicts

- Identifies, evaluates, and manages risks through the transition lifecycle

- Reports transition progress at defined intervals to senior executives & stakeholder

- Manages Transition checkpoints as per schedule including effective handover to operations team

- Documents and shares project learning's for continuous improvements

- Participate in RFP responses, client discussions/presentations/workshops from representing and customizing the transition approach.

Desired Skills & Experience:

- Will be good to have experience in transition function / project management experience in IT/ITeS/BPM (non-voice) sector,

- Experience in leading at least 1 large program independently

- Experience in handling client escalations and effectively address them to closure

- Proficient in making project plans, milestone tracking and effective reporting using Microsoft Office

- Ability to work under tight timelines and deliver results with minimal supervision

- Effective interpersonal, team building and communication skills

- Other good to have skills & experience:

- PRINCE 2/PMP certification

- Experience in project management tools like MS Project.

(ref:iimjobs.com)