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Clinic Manager

2 months ago

Varanasi, India Gynoveda Full time

Position Title: Manager, Clinic Experience


Clinic Location: Mumbai & Navi Mumbai (Dadar, Virar & Kharghar)


About the Job:

Lead daily operations of the Couple Fertility clinic. Convert and retain customers in clinics to establish a steady revenue stream. Accountable for clinic revenue, profits, and team management.


Outcomes and Accountabilities:

  • Grow annual revenue run rate to ₹5 crores by the end of year one.
  • Convert 90% of consultations to product purchases during the first visit to the clinic
  • Achieve repeat consultations of 50%
  • Achieve EBITDA margin of 30% by 4 months from launch
  • Maintain top-grade operations and service delivery
  • Hire and manage clinic staff and upkeep of the clinic facilities
  • Ensure timely inventory backfill of medicines and other supplies
  • Comply with SOP to achieve clinic operations excellence
  • Deliver monthly sales & expense reports that are 95% accurate
  • Conduct periodic training programs for clinic staff
  • Create customer-centric service-focus culture
  • Deliver top-notch customer experience at the waiting area and reception
  • Ensure service consistency across 500+ customers visiting every month


Competencies:

  • Candidates with experience in the healthcare space, especially Women's Wellness Brands and fertility clinics, are preferred
  • Proven track record in managing exclusive brand outlets (EBO)
  • Core skills required: Operations management and Service Excellence
  • Has the knack to take ownership and independently manage clinic operations
  • Prior experience in PnL accountability. Thrives in an ambiguous business environment.



Cultural Fit:

Alignment with Gynoveda’s commitment to customer satisfaction, quality service, business growth, and continuous improvement, while being ahead of competitors in the industry.



Reporting Structure:

Reports to Area Manager, Customer Experience



Positions Supervised:

Center staff including Doctors, Front Desk Manager, and support staff.


Compensation and Benefits:

Competitive salary with performance-based incentives, health benefits, and other perks as per company policy.



Education and Industry Expertise:

Bachelor's or Master’s degree in any discipline

Minimum of 5 years of experience in Retail-(EBO), F&B, Beauty & Personal Care, and Healthcare.



Desired Skills:

Sales, Operations Management, Team Management, Customer Relationship Management (CRM), Financial Analysis, and Business Process Improvement