Junior Salesforce Administartor

Found in: Talent IN 2A C2 - 2 weeks ago

Pune, India Idox plc Full time

Junior Salesforce Administrator

Sales Operations, Idox Software

Pune, Maharashtra


About the Role


With the success of our specialist salesforce administration team activities based in our Pune office and ambitious growth plans to triple our number of employees in India, we are recruiting for a fresher Junior Salesforce Administrator.


The role of a Junior Salesforce Administrator is to support salesforce & PSA inbox including basic administrative work based on the needs of different users. The post holder will help to resolve data quality issues and assist with data imports, and handle all basic administrative functions including user account maintenance, reports and dashboards.


As an ambassador for Idox, our Junior Salesforce Administrator will be responsible for creating & maintaining salesforce documentation and weekly & monthly administrative tasks performed for both Salesforce & PSA. You will also be monitoring and supporting our Salesforce Support function and assisting with training of both new users and existing users.


Joining Idox as a Junior Salesforce Administrator opens opportunities to develop your skills and experience and work on a broad variety of projects. You’ll have a buddy and have access to a mentor from day one and will have a benefits package designed to support your wellbeing, as well as your professional development.


Key responsibilities:


  • Monitoring and supporting Salesforce Support & PSA inbox including basic administrative work based on the needs of different users
  • Helping to resolve data quality issues and assist with data imports
  • Handle all basic administrative functions including user account maintenance, reports, and dashboards
  • Assist in training of both new users and existing users
  • Creating & maintaining salesforce documentation
  • Weekly and monthly administrative tasks performed for both Salesforce & PSA
  • Administrative Support with Analytical tool Clari
  • Administrative Support with CPQ tool Deal Hub
  • Adherence to Idox Information Security policies and protocols.


To be successful, you’ll need to bring experience with some of the qualities below:


  • 1+ years’ experience with Salesforce (Lightning) Sales Cloud
  • Experience with SQL queries & workbench
  • Experience with user and licence management, including new user setup/deactivation, roles, profiles, permissions and public groups, custom objects, data loader, sharing rules, and other Salesforce configurations
  • Experience working with Flows
  • Experience working with Lightning App Builder
  • Proficient in other MS office tools
  • Admin certification or equivalent trailheads experience with Salesforce
  • FinancialForce PSA knowledge
  • Pardot experience
  • Clari experience.


About Idox


Our specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard-working process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long-term focus for regulated environments.


Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more.


We employ around 600 staff in the UK and worldwide, including Europe, North America, and Asia, so some travel to meet colleagues may be required.

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