Credgenics - Digital Collections Campaign Analyst
3 days ago
Description:Job Title: Digital Collections Team Leader (TL)Department: Collections / Digital StrategyReports to: Digital Collections Manager / Assistant ManagerExperience: 3-4 years in a relevant field, with a strong preference for experience in digital collections or digital marketing/campaign management.Job Summary:- The Digital Collections Team Leader is responsible for managing and motivating a team of digital collections specialists to achieve performance targets.- This role involves developing and executing digital collections strategies, analyzing campaign performance, and ensuring a positive customer experience.- The ideal candidate will have a strong understanding of digital marketing channels, excellent analytical skills, and a proven ability to lead a team.- While direct collections experience is a plus, candidates with a strong background in digital campaign management and client handling are highly encouraged to apply.Key Responsibilities:Team Leadership & Management:- Lead, mentor, and coach a team of digital collections agents to meet and exceed key performance indicators (KPIs).- Conduct regular performance reviews and provide constructive feedback.- Foster a positive and high-performance work environment.- Monitor team performance, ensuring adherence to quality standards and compliance protocols.Digital Collections Strategy & Execution:- Develop and implement effective digital collections campaigns across various channels such as email, SMS, social media, and chat.- Analyze campaign data to identify trends, optimize strategies, and improve recovery rates.- Utilize data analytics to segment customer portfolios and tailor communication strategies.- Collaborate with the analytics team to build and refine digital collections models.Data Analysis & Reporting:- Demonstrate strong proficiency in Microsoft Excel to track team performance, analyze campaign results, and create comprehensive reports.- Prepare and present regular performance reports using PowerPoint for senior management and clients.- Analyze data to identify opportunities for process improvements and strategic enhancements.Client & Stakeholder Management:- Serve as a key point of contact for clients, handling inquiries and providing regular updates on collection performance.- Build and maintain strong relationships with internal and external stakeholders.- Present performance insights and strategic recommendations to clients in a clear and compelling manner.Process Improvement & Compliance:- Identify and implement process efficiencies to streamline digital collections operations.- Ensure all collections activities comply with regulatory requirements and company policies.- Stay updated with industry trends and best practices in digital collections and customer engagement.Required Skills and Qualifications:- Degree in Business, Marketing, Finance, or a related field.- 3-4 years of professional experience, with a strong preference for a background in digital marketing, campaign management, or collections.- Proven experience leading a team.- Excellent analytical skills with a strong proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, advanced formulas).- Proficiency in creating compelling presentations using PowerPoint.- Exceptional communication and interpersonal skills. (ref:iimjobs.com)
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Noida, India Credgenics Full timeJob Title : Digital Collections Team Leader (TL) Department: Collections / Digital Strategy Reports to : Digital Collections Manager / Assistant Manager Experience : 3-4 years in a relevant field, with a strong preference for experience in digital collections or digital marketing/campaign management. Job Summary: The Digital Collections Team Leader is...
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Noida, India Credgenics Full time- Digital Collections Team Leader (TL) Department: Collections / Digital Strategy Reports to: Digital Collections Manager / Assistant Manager- Experience: 3-4 years in a relevant field, with a strong preference for experience in digital collections or digital marketing/campaign management.- Job Summary: The Digital Collections Team Leader is responsible for...
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