Application Support Specialist

2 months ago


Anand, India Home Credit India Full time
  • Provide direct support during business application incidents and ensure that the incident is handled properly as per process.
  • Responsible for root cause analysis of business application system incidents through the problem management process.
  • Work directly with business to identify issues in day to day functioning of business applications and help management to prioritize the issues with development team.
  • Improve application functionality and performance and work with development team for system and business improvements.
  • Responsible for maintenance of documentation related to business application support incidents and corresponding workarounds and fixes.
  • Work with business analysis and testing group as an extended team member to provide inputs from production support to ensure an efficient application design.
  • Develop an overall and as well as in-depth understanding business processes of the department being supported by the team, also prepare documentation for the same.

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