Director of Operations Excellence
4 weeks ago
Roles and responsibilities:Operational Rigor and Continuous Improvement:- Develop a deep understanding of the accounts operational landscape, including processes, productivity metrics, and SLAs. - Identify and analyze operational gaps, inefficiencies, and bottlenecks through data-driven analysis of key metrics. - Conduct thorough root cause analysis by gathering information from operational leads and support teams. - Propose and implement data-informed solutions to improve productivity, performance, and client satisfaction. - Develop and implement strategies to address identified operational challenges, driving continuous improvement. - Identifies & addresses inefficiencies & opportunities account-wide. Collaborates SLT, workstream OpEx and Sr PMs to drive strategic initiatives forward. Global Kaizens, continuous improvement. - Key driver of innovation management - Drives and tracks global productivity/efficiency gain and cost savings efforts.Project Leadership and People Management:- Lead and manage multiple concurrent projects, ensuring alignment with client objectives and Randstad's strategic goals. - Manage and develop project and operational excellence contributors in a matrixed-reporting environment, developing skill in comprehensive project lifecycle management, business process support and OpEx. - Develop, implement and track robust reporting mechanisms and KPIs to monitor progress, identify potential risks, and ensure transparency. - Facilitate cross-functional collaboration with support teams (e.g., training, audit) to ensure initiative alignment and accountability.Stakeholder Management:- Build and maintain strong relationships with Google and internal teams, fostering collaborative partnerships for account-wide success. - Effectively communicate project progress and insights to both internal and external stakeholders, ensuring alignment with Randstad leadership’s perspective. - Confidently represent Randstad as a strategic partner to Google, showcasing our value, commitment, and the positive impact of our partnership.Basic qualifications:● Business related postgraduate qualification or equivalent relevant business- 7-10+ years of related Project Management, Operational Excellence and operational leadership and demonstrated successes within a complex organization, RPO/BPO Preferred - 5+ years of experience managing and directing professional PMO/OpEx teams within a client service role - LEAN Six Sigma Certified (Black Belt+ Preferred)Preferred qualifications include:- MBA preferred in related field - Proven experience in project management and operational excellence, preferably within a fast-paced, client-focused BPO /RPO environment. - Strong analytical and problem-solving skills, with the ability to translate data into actionable insights. - Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams. - Ability to work independently and manage multiple priorities in a dynamic environment. - Strong organizational and time-management skill - Bachelors Degree in Business Management, or related field or 8-10 + years of equivalent work experience required
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Asst Director Service Excellence
7 days ago
Delhi, Andhra Pradesh, India Legal operations Full time ₹ 15,00,000 - ₹ 30,00,000 per yearAt EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Role title : Assistant Director – Service ExcellenceJob SummaryGlobal Delivery Services (GDS) significantly contributes...
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Director of Operations
2 weeks ago
New Delhi, India CCS Global Tech Full timeWe're Hiring: Senior Manager / Director of OperationsLocation: Remote (Working EST hours: 6:30 PM – 3:30 AM IST)Company: CCS Global TechAre you a strategic business operations leader ready to drive excellence in IT Services & Staffing? We are seeking an experienced Senior Operations Manager / Director of Operations to lead and optimize internal business...
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Executive Assistant to Director
5 days ago
New Delhi, India INSTITUTE OF ROAD TRAFFIC EDUCATION Full timeLocation:Surajkund Badkhal Road, Sector 43, Faridabad, Haryana Type:Full-time Experience:3-5 yearsRole Overview We are inviting applications for the position of Executive Assistant to Director. This role demands a high level of professionalism, discretion and organizational acumen to support the Director's office in strategic, administrative and operational...
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Associate Director – Third Party Risk Management
18 hours ago
New Delhi, India Cubical Operations LLP Full timeJob Title: Associate Director – Third Party Risk Management (TPRM)Location: MumbaiExperience: 9+ YearsJoining: Immediate joiners preferredPreference: Big 4 experience; GCC experience highly desirableRole Overview:We are seeking an experienced Associate Director – TPRM to lead and strengthen our Third-Party Risk Management practice. The ideal candidate...
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Director of Operations
2 weeks ago
Delhi, India CCS Global Tech Full timeWe're Hiring: Senior Manager / Director of OperationsLocation: Remote (Working EST hours: 6:30 PM – 3:30 AM IST)Company: CCS Global TechAre you a strategic business operations leader ready to drive excellence in IT Services & Staffing? We are seeking an experienced Senior Operations Manager / Director of Operations to lead and optimize internal business...
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Director of operations
3 weeks ago
Delhi, India CCS Global Tech Full timeWe’re Hiring: Senior Manager / Director of OperationsLocation: Remote (Working EST hours: 6:30 PM – 3:30 AM IST)Company: CCS Global TechAre you a strategic business operations leader ready to drive excellence in IT Services & Staffing? We are seeking an experienced Senior Operations Manager / Director of Operations to lead and optimize internal business...
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Director of Operations
1 week ago
New Delhi, India Intellectyx, Inc. Full timeThe Director of Operations will be responsible for ensuring that Intellectyx’s strategic objectives are executed efficiently across global business units. This role blends operational leadership, strategic planning, and cross-functional coordination to drive scalability, performance, and profitability. You will oversee business operations, delivery...
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Director Campus Operations
3 weeks ago
New Delhi, India Emeritus Full timeDirector Campus Operations - University of York (India Camous)University: University of York, Mumbai Reports to: Chief Operating Officer Employment type: Full-time, On-campusUniversity of York, Mumbai Campus The University of York exists for public good, combining academic excellence with social purpose. As a world-leading institution and a member of the...
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Director/Manager RCM Operations
3 days ago
New Delhi, India Nath Outsourcing Solutions Pvt. Ltd. Full timeJob Title:Leadership Roles in RCM Operations: Director & Senior Manager Company:Nath Outsourcing Solutions Pvt. Ltd. (NOS) Location:Mohali, Punjab (On-site) Job Type:Full-timeAbout NOS: Nath Outsourcing Solutions (NOS) is a leading provider of end-to-end solutions for the US Healthcare Industry. Since 2003, we have been empowering our clients by optimizing...
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Director of Revenue Operations
2 weeks ago
Delhi, India Netradyne Full timeThe Director of Revenue Operations (India) will play a critical role in scaling our GTM operations globally. This leader will oversee the Revenue Operations teams in India, partnering closely with Sales, Finance, Customer Success, and Supply Chain to ensure operational excellence across the revenue lifecycle. Reporting to the Sr. Director of Revenue...
