Help Desk Analyst
2 days ago
Designation: Operation Support - Helpdesk
Level: Assistant
Primary Responsibilities:
• Handle both outbound and inbound calls
• Possess strong knowledge of computer applications and software
• Provide troubleshooting support for computer applications
• Escalate calls to the relevant departments and follow up as needed
• Record remarks in Excel
• Perform other related tasks as assigned
Required Skills:
• Proficiency in Telugu, Hindi, English, and Kannada
• Good reading and writing skills
• Strong computer knowledge and proficiency with tools such as MS Excel
• Excellent communication skills and team coordination abilities
• Self-motivated and result-oriented
Qualifications:
• Intermediate or higher education level
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