Help Desk Analyst

2 days ago


Hyderabad, India Sub-K IMPACT Solutions Ltd Full time

Designation: Operation Support - Helpdesk

Level: Assistant

Primary Responsibilities:

• Handle both outbound and inbound calls

• Possess strong knowledge of computer applications and software

• Provide troubleshooting support for computer applications

• Escalate calls to the relevant departments and follow up as needed

• Record remarks in Excel

• Perform other related tasks as assigned

Required Skills:

• Proficiency in Telugu, Hindi, English, and Kannada

• Good reading and writing skills

• Strong computer knowledge and proficiency with tools such as MS Excel

• Excellent communication skills and team coordination abilities

• Self-motivated and result-oriented

Qualifications:

• Intermediate or higher education level


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